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Operations Manager – Refurbishment
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Operations Manager – Social Housing Refurbishment
Location: Southern Home Counties
Job Type: Permanent, Full Time
Sector: Social Housing, Refurbishment, Planned Works, Retrofit, Property Services, Maintenance
Package: Competitive basic salary + car allowance + fuel card for business and personal use + up to 25% bonus
Are you an experienced Operations Manager, Branch Manager, Senior Contracts Manager, Contracts Manager, Planned Works Manager or Projects Manager with a strong background in social housing refurbishment, planned works, retrofit, property services or construction maintenance?
This is a rare opportunity to join a national property services, refurbishment and retrofit contractor with a strong reputation for delivering long-term, high-quality contracts across the UK. Whether delivering projects in London, the Valleys, the Scottish Borders, Yorkshire, Liverpool or the Southern Home Counties, this business is known for applying the same high standards of workmanship, customer care, health and safety, contract delivery and client service across every region.
The company delivers long-term quality contracts across social housing, education, retail and hospitality properties, giving you the opportunity to lead a visible regional operation within a stable, established and growing national business.
What’s in it for you?
- Competitive basic salary.
- Car allowance.
- Fuel card for business and personal use.
- Bonus potential of up to 25%.
- Rare opportunity to join a national property services, refurbishment and retrofit contractor.
- Senior leadership role with genuine regional ownership.
- Opportunity to lead a projects-focused refurbishment operation across the Southern Home Counties.
- Long-term contract base across social housing, planned works, retrofit and property improvement projects.
- Strong mix of operational leadership, commercial performance, client management and team development.
- Join a business delivering high-quality contracts across social housing, education, retail and hospitality properties.
- Ideal role for an experienced operational leader looking for more ownership, visibility and responsibility.
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The Role
As Operations Manager, you will lead a projects-focused refurbishment operation covering the Southern Home Counties.
This is a senior leadership role with responsibility for operational delivery, commercial performance, client relationships and team leadership across social housing refurbishment, planned works, retrofit, maintenance and property improvement projects.
You will oversee multiple live projects, manage operational and commercial teams, support contract performance, maintain high standards of health and safety, and help drive continued regional growth.
Key Responsibilities
- Lead day-to-day operational performance across the branch / region.
- Manage social housing refurbishment, planned works, retrofit and property maintenance projects.
- Oversee contract delivery across multiple live sites.
- Manage Contracts Managers, Site Managers, Supervisors, commercial staff, administrators and subcontractors.
- Build strong relationships with clients, residents, consultants and supply chain partners.
- Monitor budgets, margins, cost control, variations, valuations and contract performance.
- Ensure projects are delivered safely, on time, commercially and to a high standard.
- Support mobilisation, tendering, contract reviews and business development activity.
- Drive continuous improvement across delivery, customer service and commercial performance.
- Develop and support operational teams to build a strong, capable and high-performing function.
- Maintain high standards of health and safety, quality, reporting and governance across all live contracts.
About You
You will ideally have experience as an Operations Manager, Branch Manager, Senior Contracts Manager, Contracts Manager, Planned Works Manager, Projects Manager or similar within social housing, planned maintenance, property services, refurbishment, retrofit or construction projects.
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You will have a strong background in one or more of the following areas:
- Social housing refurbishment
- Planned maintenance
- Kitchens and bathrooms
- Voids
- Occupied property works
- Retrofit and decarbonisation
- External refurbishment
- Painting and decorating contracts
- Property maintenance
- Whole-house refurbishment
- Local authority contracts
- Housing association frameworks
- Multi-site project delivery
You will be a commercially aware and hands-on operational leader who can take ownership of regional performance, lead teams effectively, manage client relationships and ensure projects are delivered safely, professionally and profitably.
You will also bring:
- Strong operational leadership experience.
- Experience managing site teams, supervisors, subcontractors and contract managers.
- Good commercial understanding, including budgets, margins, cost control, valuations and variations.
- Strong client-facing and relationship-building skills.
- Experience working with occupied properties, local authority contracts, public sector frameworks or housing association clients.
- Good knowledge of health and safety, quality standards and site management processes.
- Experience managing multiple projects or contracts at the same time.
- Strong planning, organisation, reporting and decision-making skills.
This is an excellent opportunity for an experienced Operations Manager, Branch Manager, Senior Contracts Manager or senior planned works professional looking to take ownership of a regional social housing refurbishment operation within a respected national property services and retrofit business.
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