Local Space
Operations Manager - Responsive Repairs
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Operations Manager – Responsive Repairs
Goodman Masson is delighted to be partnering with Local Space, an ambitious and values-driven housing association, to recruit an exceptional Operations Manager – Responsive Repairs. This is a fantastic opportunity to join an organisation making a genuine social impact by providing safe, high-quality homes for people experiencing homelessness across London and Essex.
The Opportunity
Reporting directly to the Head of Asset Delivery, you'll take ownership of the operational delivery and continuous improvement of Local Space's responsive repairs service across a diverse housing portfolio.
You'll provide strategic leadership across:
- Responsive Repairs
- Voids
- Legal Disrepair & Insurance
- Healthy Homes
Leading a team of Contracts Surveyors and Asset Delivery Officers, you'll ensure services are efficient, compliant, customer-focused and deliver outstanding outcomes for residents.
Why this role stands out
- Lead a critical operational service with real influence across the organisation.
- Play a key role in shaping strategy and driving service transformation.
- Be at the forefront of compliance with evolving legislation, including Awaab's Law and damp & mould management.
- Work closely with the Executive Team and Board, providing assurance on operational performance and risk.
- Manage significant contracts and budgets while driving value for money and continuous improvement.
- Lead and develop a high-performing team in a collaborative, supportive environment.
- Champion an exceptional customer experience that directly improves residents' lives.
- Join an organisation with a strong social purpose, ambitious growth plans and an excellent reputation within the sector.
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About you
We're keen to speak with experienced operational leaders from:
- Housing Associations
- Local Authorities
- ALMOs
- The wider Social Housing sector
You'll bring experience in:
- Responsive repairs and maintenance
- Contract management
- Service improvement and transformation
- Contractor performance management
- Legal disrepair and insurance oversight
- Budget management and performance reporting
- Leading high-performing operational teams
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Most importantly, you'll be passionate about delivering excellent services and creating better outcomes for residents.
Why Local Space?
Local Space is entering an exciting period of growth, guided by its Corporate Strategy: Foundations for Successful Lives.
With a culture built on collaboration, accountability and continuous improvement, this is an opportunity to join an organisation where your leadership will make a genuine and lasting difference to both residents and the wider business.
If you're looking for a role that combines operational leadership, strategic influence and genuine social purpose, I'd love to hear from you.
Get in touch:
+44 333 307 6795
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