Queens House
Operations Manager
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Operations Manager — Queens House, St Albans
Queens House is a members-only coworking space in the heart of St Albans, housed in a beautifully reworked former hat factory - less than 20 minutes on the train from King's Cross and a short walk from St Albans station. Hot desks to private offices, outdoor space, an onsite kitchen, fully kitted meeting rooms, a podcast studio, high-speed everything, and a warm welcome for well-behaved four-legged members too. It's a locally founded community built on collaboration, innovation and doing things properly.
That's where you come in. As Operations Manager you'll own Queens House end to end - the people, the space, the events, and the P&L. It's a leadership role for someone who can set the standard, lift a team to meet it, and run a commercially healthy space without ever losing the warmth that makes members stay.
The Important Bits
- Role: Operations Manager, Queens House
- Location: St Albans - on site, Monday to Friday (this is a lead-from-the-floor role, with the odd early start, late finish or event when it counts)
- Contract: Permanent, full time
- Salary: £50,000
- Start date: As soon as you can — we're ready when you are
What We're Looking For
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You lead people, brilliantly
- Proven experience leading or supervising a team - hiring, coaching, developing, and giving the feedback that gets the best from people
- You set the standard by example and build a culture people actually want to be part of
- Calm, fair and unflappable, whether you're coaching the team or handling a tricky day
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You own the numbers
- Comfortable with P&L - you understand what drives revenue and cost, and you manage the space to hit its targets
- Commercially minded: you spot opportunities to grow membership, occupancy and events income, then act on them
- Confident monitoring budgets and operational costs, and managing vendor and contractor relationships to get value without dropping standards
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You run a tight, welcoming operation
- Experience in operations or facilities management within coworking, hospitality, property or office environments
- You own the day-to-day so members never have to think about it: front of house, facilities, cleaning and maintenance schedules, meeting rooms, communal areas - all fully operational and beautifully presented
- Confident managing membership processes, policies and procedures, and steadily improving how the place runs
- On top of health & safety, compliance and risk in a workplace setting
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- You make it a community, not just a workspace
- You plan and deliver the events that bring people together - breakfasts, 5k coffee club, the moments that spark connection
- Warm, professional and genuinely good at making members and visitors feel looked after
- Discreet, trustworthy, and happy being the reliable heart of the place
- Proactive and hands-on - you fix things before anyone notices they were broken
Nice To Have
- Background in coworking or flexible workspace, and experience with community-building or member engagement
- A little black book of St Albans suppliers, contacts and local know-how
- A sense of humour — it goes a long way here
- AI skills - not 'I use Chat GPT every day'
What You'll Get
- Full ownership of a genuinely lovely space - your team, your standards, your Queens House
- A varied leadership role where no two weeks look the same
- The autonomy to run it your way and be judged on results, not corporate theatre
Sound like you? Tell us a bit about yourself and why running Queens House is exactly your kind of challenge. We'd love to hear from you.
Queens House - rule your workday.
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