CitySprint
Operations Manager
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Operations Manager
Operations Manager – Letchworth (Permanent, £34,380, 40hrs MWF 9am–6pm)
Location
Letchworth
Salary
£34,380
Hours & Shifts
40 hours per week (Monday to Friday, 9:00 am to 6:00 pm)
Contract
Permanent
What You’ll Get At CitySprint
- 25 days’ annual leave + bank holidays + one day off for your birthday
- Enhanced maternity and paternity leave
- Free access to mental health support, including 1:1 therapy
- Healthcare and wellbeing benefits
- Extra family-friendly days for key life events, including death in service cover
The Role
As an Operations Manager, you'll lead the day-to-day operations of the Service Centre, ensuring courier resources are managed efficiently while maintaining high customer service standards. You’ll work with the Service Centre Manager to drive operational performance, commercial growth, and team success in a fast-paced logistics environment.
Why CitySprint?
CitySprint is transforming into the UK's leading courier services provider, investing in people, technology, and exceptional customer experiences. Our advancement allows us to deliver same-day and time-critical logistics—efficiently, reliably, and commercially.
We move quickly, think strategically, and trust our teams to make impactful decisions every day.
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Behind the Role
- Part of DPD and Geopost, a global leader in logistics, but CitySprint operates independently with its own distinct pace and focus.
- Expect high energy, quick decision-making, and problem-solving in an unpredictable environment.
- You’ll be trusted to stay organised, communicate clearly, and guide the team through shifting priorities.
What You’ll Be Doing
- Courier Resource Management: Optimise workflows to boost efficiency and service delivery.
- Support Commercial Goals: Assist the Service Centre Manager in achieving operational and financial targets.
- Team Leadership:
- Lead, coach, and develop a team of Operations Controllers and Coordinators.
- Conduct performance reviews and one-to-one meetings.
- Cost & Revenue Management: Track operational expenses and resource allocation to maximise profitability.
- Stakeholder & Customer Relations:
- Build and sustain strong relationships with customers and key partners.
- Ensure customer SLAs and health & safety standards are consistently met.
- System Management: Maintain accurate operational systems, including:
- CityTrak, X-Despatch, and Salesforce.
- Business Growth Support: Collaborate with Sales and Account Management on new opportunities.
- Deputy Responsibilities: Step in for the Service Centre Manager when required.
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What We’re Looking For
We’re seeking a commercial, results-driven professional with:
- Deep knowledge of Service Centre operations.
- Previous experience in managing or supervising operational teams.
- Familiarity with CityTrak and X-Despatch (or equivalent logistics systems).
- Exceptional communication skills—clearly conveying business-critical information.
- Strong organisational abilities with adaptability in fast-paced environments.
- Commercial acumen, including KPIs, SLAs, revenue, and performance targets.
- Customer-centric mindset—building trust, resolving issues, and fostering positive working relationships.
- Decision-making confidence, with the ability to lead by example.
Apply
This is an ideal opportunity for someone looking to lead a high-performing operational team in a growing and ambitious business.
Next Steps
- All shortlisted candidates will undergo a DBS check as part of the recruitment process.
- Employment is conditional on a satisfactory DBS result.
[Apply now] to join us and shape the future of UK courier services.
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