Compass Associates
Operations Manager – Specialist Community Services
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Operations Manager – Specialist Community Services
£48,000 + Performance Bonus (OTE £55,000+)
Hybrid | Croydon | Full-Time | Permanent
Are you an experienced operational leader with a track record of delivering high-performing healthcare services?
Do you thrive in fast-paced environments where you can take ownership of service delivery, team performance, and continuous improvement?
We are partnering with an ambitious, rapidly growing independent healthcare provider delivering NHS community services across London and the South East. With established and expanding contracts in ENT and Dermatology, they are seeking an accomplished Services Manager to oversee the operational, financial, and strategic performance of a portfolio of NHS community services.
This is a high-impact leadership role, reporting into the leadership team, offering the opportunity to shape service delivery, drive performance, and play a key role in the organisation’s continued growth.
The Opportunity
As Services Manager, you will take full accountability for the operational management, profitability, and performance of multiple NHS community contracts. You will lead multidisciplinary teams, optimise patient pathways, and ensure the delivery of safe, efficient, and high-quality services.
You will work closely with clinicians, commissioners, and internal stakeholders to enhance patient outcomes, maximise operational efficiency, and deliver against contractual and financial targets.
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Key Responsibilities
- Lead the day-to-day operational delivery of ENT and Dermatology services across multiple clinic locations
- Take ownership of the full patient journey, from referral through to discharge, ensuring seamless and compliant service delivery
- Manage service performance against KPIs, contractual requirements, and NHS waiting time standards
- Optimise clinical capacity, workforce planning, clinic scheduling, and resource allocation
- Maximise referral activity and ensure services are appropriately positioned to meet demand
- Oversee clinic location sourcing, negotiation, and performance management
- Monitor, analyse, and improve operational data, identifying trends, risks, and opportunities
- Build and maintain strong relationships with commissioners, clinicians, trusts, local authorities, and partner organisations
- Drive service improvement initiatives to enhance patient experience, operational efficiency, and clinical outcomes
- Ensure compliance with all NHS, CQC, and internal governance standards
- Lead, motivate, and develop both clinical and non-clinical teams, fostering a high-performance culture
About You
- Degree educated (must have)
- Proven experience in operational leadership within healthcare services
- Strong understanding of NHS contracts, service delivery models, and performance frameworks
- Demonstrable experience managing budgets, financial performance, and P&L accountability
- Excellent stakeholder management skills, with the ability to influence at all levels
- Strong analytical capability, with experience using data to drive decision-making and service improvements
- Experience in pathway optimisation, capacity planning, and waitlist management
- A collaborative, resilient, and solutions-focused leadership style
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Candidates with backgrounds in healthcare operations, community services, outpatient services, or multi-site clinical service management are particularly encouraged to apply.
Salary & Benefits
- Basic salary of up to £48,000
- Realistic on-target earnings of £55,000+
- Quarterly bonus: £1,000 for achieving operational profit targets
- Annual bonus: £1,000 for achieving annual operational profit targets
- Overachievement bonus: £250 for every £20,000 above annual budgeted operating profit
- Hybrid working model (typically 3 days in the office)
- 37.5-hour working week, Monday to Friday
- Paid travel to clinic locations
- Excellent career progression within a growing organisation
- Autonomous leadership role with significant strategic influence
Location: Croydon (Hybrid) - This role is well suited to candidates based in South London, Central London, Surrey, Kent, and surrounding areas, including Redhill, Epsom, Bromley, Orpington, and Kingston upon Thames.
Interested? For a confidential discussion or to apply, please apply today or contact Tom Fitch on 02393 874295 or tfitch@compassltd.co.uk
Referrals: We offer a £500 voucher for every successful recommendation or referral.
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