Savills Management Resources
Operations Manager - Stonecutter, London
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Purpose of the Role
The Operations Manager role is a client and customer-facing position that provides critical support to the Property Management team in managing all functions and services within the Estate. This role involves daily operational management of the building(s), coordinating with service partners.
The role ensures the delivery of operational excellence with the support of trusted service providers, understanding the need to meet industry-leading targets, and assisting key stakeholders with their Net Zero, Sustainability, and ESG targets. The Operations Manager is also tasked with embedding ESG and wellness into every customer service aspect while striving to provide a best-in-class service.
Key Responsibilities
Management and Leadership
- Develop and maintain a professional understanding and close working relationship with appropriate occupier representatives and encourage frequent and open communication and flow of information on relevant building issues.
- Ensure that Health & Safety, emergency procedures, and safe working practices are established, maintained, and conform with current legislation, ensuring occupier and Savills staff are provided with a safe environment in which to conduct their core business activities.
- Act as custodian and ensure that all aspects of the relevant Savills manuals including Operations Manual, Health & Safety, and Accounts Manuals are complied with and accurately reflect recorded amendments.
- Ensure all aspects of building staff training, development, and general welfare requirements are identified and formally reviewed in accordance with the company training policy and appraisal process.
- Pro-actively procure, following the company tender guidelines where required, building and contracted services, ensuring the requisite standards for the management and delivery of building services are upheld through regular structured monitoring and direct liaison with service providers.
- Take ownership of the Savills vision and values ensuring that they are fully integrated into all of the buildings services (5Es).
- To ensure the General Manager is kept aware of new developments or significant issues in a timely manner and offer solutions as appropriate.
- To take advice and direction as required.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Best Practice
- Seek best practice initiatives from across the Savills business, property industry, and aligned business sectors of our service building.
- Working with Savills central teams RISE teams to adopt our core principles of service delivery in a manner that aligns with the Property (5Es), within the day-to-day running of the building.
- Look to implement continuous service improvements through the introduction of new initiatives, ideas, and technology.
- Champion the company policy within the area of Corporate Social Responsibility including community initiatives to ensure an integrated way of working by driving this ethos through the onsite teams.
- Work closely with the operator of the Sky Garden to ensure client, statutory, and occupier requirements are met without undue impact on the whole building.
Brand Enhancement
- Work with the team to consistently exceed customer expectations and deliver long-term, sustainable customer satisfaction both internally and externally.
- Understand and react to customer feedback and data from social media platforms.
- To develop and oversee an Enlivenment programme, ensuring an appropriate and relevant mix of events to engage with customers and stakeholders.
Occupiers
- Lead on day-to-day good relationships with all occupiers through operational support and acting as a key contact for the FM teams at the site level.
- Encourage occupier engagement and understand their business performance.
- Maintain positive relations and encourage feedback with all key occupiers and assist in occupier initiatives, updating on progress at Occupier Meetings.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
ESG
- Working with the Property Team deliver ESG goals on behalf of the client and Savills.
- Work with the occupiers to understand their ESG aspirations to encourage aligned goals and behaviors.
Communication
- Maintain good communication and cohesive relationships with all stakeholders, including the onsite client team.
- Ensure everyone under your management understands the business objectives and the part they play by championing any necessary changes and acting as a role model at all times.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization.
Skills, Knowledge, and Experience
Essential
- Communication and relationship management skills.
- Credibility as a line manager and ability to lead and develop a team.
- Excellent inter-personal skills with a proven track record in managing change, extensive experience in managing budgets (including a sound awareness of the RICS Service Charge Code and Regulations), good strategic vision, and a strong commitment to customer service are vital.
- A good understanding of property management and prior experience of the management of multi-let commercial property.
- Experience in the supervision of contracts and contractors.
- A comprehensive knowledge and understanding of legislative health & safety requirements.
- Good time management skills able to respond to client/contract deadlines.
- Discretion and sensitivity in dealing with confidential matters.
- Ability to develop Risk Assessments / Method Statements.
- Experience of direct liaison with Police, Fire, and Government Enforcement office.
Working Hours
- 40 hours per week
Salary
- £50 - £60k
#LI-DNI
Please see our Benefits Booklet for more information.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills