Cytix
Operations Manager (Tech Startup)
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About Cytix
Cytix is a fast-growing Manchester-based cyber-security company building the security decision and evidence layer for modern software change. Our platform understands every change a business makes to its software, decides the risk it carries, validates whether that risk is real, and evidences how it was handled, all before code reaches production.
We are a tight, ambitious team of around sixteen people, backed by investment and growing quickly across product, engineering and commercial. As we scale, we need someone to take ownership of how the business runs day to day so the founders and the wider team can focus on building and selling. This is a newly created role and a genuine opportunity to shape how Cytix operates.
The opportunity
Right now, the operational backbone of Cytix, HR and people admin, supplier and customer logistics, and the hundred small things that keep a growing company moving, sits largely with the founders by default. As we head from sixteen towards forty-plus people, that no longer scales.
We are looking for a hands-on Operations Manager to take these responsibilities off the founders' desks, bring order and consistency to how we work, and act as a trusted right hand to the leadership team. You will be the person who makes things happen behind the scenes: organised, proactive, and comfortable owning a broad remit in a company that is changing fast.
What you'll own
People & HR operations
- Onboarding and offboarding: run the full joiner and leaver process end to end, from pre-start communications and equipment to handovers, following and improving our existing SOPs.
- Screening and compliance: coordinate background screening (e.g. BS7858 / DBS) where roles require it, and keep employee records accurate and up to date.
- Benefits, payroll and time off: be the friendly first port of call when people have questions about company benefits, pay or time off, and keep payroll, holiday and absence running smoothly behind the scenes.
- Team records: maintain the employee database and skills matrix, and keep HR documentation and contracts in good order.
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Delivery & business operations
- Keeping delivery joined up: make sure everyone involved in customer work, clients, testers and our internal teams, is on the same page about what's happening and when, so engagements run smoothly.
- Tools and systems: own day-to-day administration of internal tools (e.g. Notion, Slack, Google Workspace), access management and licences.
- Suppliers, subscriptions and expenses: manage relationships with key suppliers and vendors, keep software subscriptions and renewals under control, and handle day-to-day expenses (our financial controller owns bookkeeping and invoicing).
- Process improvement: design lightweight processes that remove friction as we grow.
- Office, facilities and culture: keep the Manchester office running smoothly, including supplies, equipment and visitors, and take ownership of the vibe of the place, the small touches and social moments that make Cytix somewhere people genuinely enjoy coming to work.
Executive assistance to the founders
- Diary and inbox support: help the founders manage time, meetings and priorities, and prepare for key internal and external sessions.
- Travel and coordination: organise travel and accommodation for the founders and the team, arrange events and team gatherings, and keep follow-ups and actions from leadership meetings moving.
- Right hand: pick up the varied tasks that fall between roles so the founders can stay focused on product and growth.
What we're looking for
Essential
- Proven experience in an operations, office management, business support or senior administrative / EA role, ideally in a small or fast-growing company.
- Highly organised, with genuine ownership: you make things land and don't leave loose ends for others to chase.
- Comfortable across a broad remit, switching between people, finance and operational tasks without losing the thread.
- Strong written and verbal communication, and confident dealing with staff, customers and suppliers alike.
- Numerate and well organised with operational admin such as expenses, subscriptions and supplier management.
- Capable with everyday business tools (spreadsheets, Google Workspace or Microsoft 365; able to pick up Notion, Slack and similar quickly).
- Able to be based in our Manchester office day to day.
- Trustworthy and discreet, comfortable handling confidential people and company information.
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Nice to have
- Experience in a startup, SaaS or technology business.
- Exposure to HR processes, payroll, or background screening.
- Any awareness of information security or compliance (e.g. ISO 27001), though full training is given.
How you'll work — our values
These five values describe how everyone at Cytix is expected to work. They are behaviours we test for in interviews and recognise on the job, and they matter as much for this role as the skills above.
- Make the First Move. Create momentum when things are unclear, rather than waiting for perfect instructions.
- Find the Smarter Path. Reason from first principles; ask why before how, and improve the way things are done.
- See It Through. Finish things properly and own the outcome, not just your part, leaving no mess for others.
- Raise the Bar. Do the best possible job in the time you have, matching effort to what the goal actually needs.
- Play to Win. Take the mission seriously without taking yourself too seriously; own mistakes and lift the people around you.
What we offer
- A pivotal, newly created role with real ownership and visible impact.
- Direct exposure to the founders and the chance to shape how a scaling company operates.
- A collaborative, ambitious team in central Manchester.
- Salary of £40,000 – £60,000 depending on experience, with room to grow as the company and the role do.
- A range of additional benefits, including EMI share options.
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