Compass Associates
Operations Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Operations Manager | Ophthalmology
£48,000 – £50,000 | Hampshire Based
About the Role
We are seeking an experienced and driven Operations Manager to lead the day-to-day running of a busy, patient-focused healthcare service. This pivotal role ensures operational excellence, supports clinical professionals, and drives achieving commercial and performance targets.
You will:
- Lead and develop a high-performing administrative team, fostering a collaborative environment that encourages growth, accountability, and continuous improvement.
- Work closely with senior leadership to align services with business objectives, ensuring efficient, patient-centred operations.
Key Responsibilities
Manage and optimise office operations:
- Oversee seamless administrative support for both clinical teams and private practice activities.
Team development and management:
- Mentor, recruit, onboard, train, and manage performance of administrative staff.
- Monitor staff rotas and resource allocation for optimal service delivery.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Stakeholder and external relations:
- Build and maintain strong relationships with community healthcare professionals, partner clinics, and hospitals.
Operational efficiency and performance:
- Drive operational efficiency and clinical service utilisation within budgets and targets.
- Ensure patient journeys are timed accurately for bookings, follow-ups, and service coordination.
- Handle referrals and enquiries professionally and promptly.
Compliance and quality assurance:
- Maintain GDPR compliance, accurate patient records, and high standards of documentation.
- Analyse patient feedback to improve service quality and satisfaction.
Supporting clinical and office operations:
- Assist in on-site clinical activities to ensure administrative processes run smoothly.
- Coordinate team meetings to foster engagement and performance.
- Oversee office maintenance, facilities, and hosting organisational events.
- Support onboarding of new clinical professionals and financial/billing processes.
- Utilise IT systems effectively to enhance operational outcomes.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About You
Essential Experience
- Proven healthcare (or service-rounded) operations or office management background.
- Track record of leading and developing teams, including performance reviews and coaching.
- Strong leadership, organisation, and attention to detail required.
- Excellent communication that crosses patient-advocacy, clinicians, and external stakeholders.
- Commercial acumen with target-driven performance management.
- Proficient in Microsoft Office (Excel, Outlook, Word, PowerPoint) and adaptable to new IT systems.
- Passionate about patient-centred care with a proactive, hands-on approach.
What We Offer
- A chance to make a key impact in a growing healthcare organisation.
- A collaborative and supportive workplace with opportunities for career progression and professional development.
Next Steps
For an informal conversation, contact Beth Burgess on 02392 316033 or email bburgess@compassltd.co.uk.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills