Operations Officer

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Here's a job description for an Operations Officer at United Overseas Bank (Malaysia) Bhd: Operations Officer Job Summary The Operations Officer will play a crucial role in ensuring the efficient and effective day-to-day operations of banking processes. This individual will be responsible for supporting various operational functions to maintain service quality and compliance with internal policies and regulatory requirements. Job Responsibilities * Execute and monitor daily banking transactions, ensuring accuracy and timely processing. * Process customer requests, inquiries, and complaints efficiently, escalating complex issues as needed. * Perform reconciliation of accounts and resolve discrepancies promptly. * Adhere to all bank policies, procedures, and regulatory guidelines to mitigate operational risks. * Assist in the preparation of operational reports and documentation for management review. * Collaborate with other departments to streamline workflows and improve operational efficiency. * Participate in system testing and upgrades to ensure smooth implementation and functionality. * Support audit activities by providing necessary documentation and explanations. Job Qualifications * Bachelor's degree in Banking, Finance, Business Administration, or a related field. * Minimum of 1-3 years of experience in banking operations or a similar role, preferably within a financial institution. * Strong understanding of banking products, services, and operational processes. * Excellent attention to detail and accuracy in data processing and reconciliation. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). * Strong analytical and problem-solving skills. * Ability to work independently and as part of a team in a fast-paced environment. * Good communication and interpersonal skills, both written and verbal. * Knowledge of relevant regulatory requirements and compliance standards in the Malaysian banking industry is an advantage. Additional Requirements Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application. Apply now and make a Difference Together, Let’s Build the Future of ASEAN We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN. We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term. Explore career opportunities with us today. UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region. Career Site: UOB Career site