EF Education First
Operations, Program Coordinator
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Job Title: Program Coordinator (Qualifications)
Location: Ashridge, Berkhamsted, Hertfordshire, HP4 1NS
Reports to: Senior Program Manager, Coaching Qualifications
ABOUT US
Hult Ashridge is part of Hult International Business School, a globally recognized triple-accredited executive business school. We have been supporting the learning and development of leaders for over 65 years. Hult Ashridge focuses on the delivery of Executive Qualifications and Apprenticeships to over 1,000 students (including apprentices).
The Opportunity
This is a rare opportunity to join our excellent qualifications team as a Qualifications Program Coordinator. To be successful, you will be an organized, flexible, and hard-working person who embraces change, brings positive energy to the team, and works well under pressure.
Our Program Coordinators are experts at delivering exceptional participant and faculty support for our high value academic programs. They have proven skills as communicators, are highly organized, and work proactively to ensure programs are delivered to a very high standard and achieve excellent student satisfaction.
Responsibilities
- Proactive coordination of their Qualifications programs guided by the Program Manager and the Academic Director to ensure programs run smoothly
- Close liaison with Ashridge House for all services required whilst delivering programs on-site
- Technical facilitation to support faculty and participants when delivering programs online
- Become an expert on their program, referring to handbooks, assignment briefs, and regulations, so can advise and respond to student and other queries
- Excellent administration of program documentation, student enrollment, assessment, marking, and results dissemination, student activity and progress tracking, accurate student records, and reporting
- Ensure successful delivery of program activities: the student experience, planning and booking logistics/resources, program materials, and student satisfaction surveys
- Build excellent relationships with internal teams: faculty, finance, house, sales, to share knowledge and mutual needs, be a trusted go-to person for their program
- Accurate and timely use of our internal invoicing system to process invoices to pay suppliers (including Adjuncts)
- Setting up and using strategic technical platforms, including:
- Oracle
- Student Learning Portal and Student database (MyCourses and MyStudents)
- Zoom and Teams for webinars/online presentations
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Candidate Profile
- A proficient user of Microsoft Office software, in particular Excel and PowerPoint
- A good working knowledge of Teams and Zoom
- Relational and a team player with a practical can-do attitude
- Organised, forward planner with great attention to detail and knows when to stop checking and move to action for optimum quality/speed balance
- Desire for efficiency and constant improvement
- Tech-savvy, confident person who embraces change, tries new things, and exploits tech
Desirable
- Educated to degree level or relevant business qualification or experience
- Experience of higher education sector is helpful
- Experience with Oracle and Learning Management Systems such as MyCourses is desirable but not essential, and full training will be given
Employee Benefits
- Flexible working with 1 day per week working from home allowed in line with operational requirements.
- 25 days paid holiday each year.
- Free access to on-site gym (with swimming pool, spa, sauna, steam room, squash court, and outdoor sporting facilities).
- Access to excellent company pension and healthcare schemes.
- Free access to Leadership Live, our award-winning online learning resource tool.
- Free on-site parking
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About Us
At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.
For over half a century, we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.
You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.
Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.
Hult Ashridge Executive Education
Hult Ashridge Executive Education partners with global organizations to deliver leadership and organizational development solutions that create lasting change. Backed by triple-accredited Hult International Business School, we’ve been delivering transformational leadership and organizational development solutions since 1959.
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