Welltower™ Inc. (NYSE:WELL)
Operations & Quality Assessor
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WELLTOWER – REIMAGINE REAL ESTATE WITH US
At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday.
We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.
About the Role
The Operations & Quality Assessor is responsible for working with partner communities to oversee quality and operational initiatives. The role ensures implementation of Welltower’s governance program for the RIDEA portfolio in the UK while participating in broader quality and operational initiatives across the UK portfolio. This position guarantees compliance by operators with regulatory schemes governing care homes.
Key Responsibilities
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Works with third-party operators to assess current care, quality, and operational performance by reviewing:
- Statutory reports
- KPI data
- CQC reports
- Any other relevant information
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Conducts in-person and remote quality monitoring/audit visits of Welltower-registered care homes, aligned with governing regulatory standards.
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Monitors performance across an assigned portfolio, identifying risks and trends to prioritise activities.
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Creates audit assessment reports following location visits, detailing findings and clear action plans. Follows up with operators to ensure corrective actions are implemented and undertakes risk-rated re-visits to address key company risks.
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Participates in quarterly quality meetings with both external and internal leadership to discuss:
- Care quality trends
- CQC reports
- Governing or clinical quality performance matters
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Keeps abreast of best practices and methodologies, communicating developments with operating partners’ quality and leadership teams.
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Supports and enhances the quality assurance and clinical governance system for continuous improvement and positive resident outcomes.
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Provides transactional support, including CQC registrations and regulatory structuring.
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Completes all registrations and care home updates for Welltower operating companies, collaborating with third-party operators to maintain proper registration and manager details.
Additional Duties
Note: This job description is not comprehensive and may evolve at any time without notice.
Key Requirements
Travel Expectations
Approximately 60% travel is anticipated for this role.
Experience & Qualifications
- 3+ years of hands-on experience in quality assurance within the adult social care sector.
- A current NMC PIN and clinical background is desirable but not compulsory.
- Detailed knowledge of health and social care regulations is essential.
What We Offer
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- Competitive base salary + annual bonus
- Generous paid leave and holidays
- Employee Stock Purchase Program (purchase shares at 15% discount)
- Pension scheme + profit-sharing program
- Comprehensive medical/dental/vision coverage
- Opportunities for professional growth
- Much more! Discover more here.
About Welltower
Welltower® Inc. (NYSE: WELL) is an S&P 500 company, recognised as the world’s preeminent residential wellness and healthcare infrastructure company. Our portfolio spans 1,500+ Seniors and Wellness Housing communities, strategically positioned in industries where housing, healthcare, and hospitality intersect. Our mission is to nurture vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada, while supporting physicians in our Outpatient Medical buildings with critical infrastructure for high-quality care.
Beyond robust real estate assets located in attractive micro-markets, Welltower stands out as a product-focused real estate company, driven by relationship-centric culture and innovation. Our disciplined approach blends capital allocation with data science integration and operational excellence via our Welltower Business System, aimed at delivering long-term shareholder value growth.
Welltower is committed to fostering diversity in our workforce to create fulfilling opportunities for our business and employees. Equal Opportunity Employer (EOE/AA). We celebrate inclusion through:
- Minority
- Female
- Sexual Orientation
- Gender Identity
- Disability
- Veteran teams.
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