DHL Express
Operations Ramp Agent
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Location: DHL Aviation, London Heathrow Airport
Contract type: Permanent
Hours: Sunday to Thursday, 19:30 - 23:30 (20 hours per week, flexibility required)
Department: Operations
Grade: O
🌍 Kick start your career with the #1 Best Workplace in Europe
At DHL, our people are our superpower. As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe. DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving. We’re proud to create an inclusive, diverse workplace where everyone can thrive.
💛 Why You’ll Love Working With Us
You’ll get amazing benefits while building your future:
- Competitive salary + shift allowance
- Annual bonus (up to 5%)
- Free onsite parking 🅿️
- Pension (up to 6% company contribution)
- Share Purchase Plan
- My DHL Rewards – discounts at 3,000+ retailers 🛍️
- Private medical (after 12 months)
- Spark – wellbeing support
- Cycle to Work Scheme 🚴
- Enhanced Maternity Pay
- CIS Induction Week
🔎 About The Role
As an Operations Ramp Agent, you will be responsible for coordinating the safe, efficient, and compliant movement of aircraft and freight throughout the operation. Working closely with handlers, stakeholders, shippers, flight crews, and internal operational teams, you will ensure effective communication and the timely completion of operational requirements.
✅ What You’ll Be Doing
- Prepare loadsheets and load plans using SABLE in full compliance with GSAM procedures.
- Oversee the safe loading and unloading of aircraft, ensuring all activity aligns with GSAM standards.
- Liaise effectively with P52 party handlers, stakeholders, and party shippers to support smooth operations.
- Coordinate container allocations for both aircraft and road vehicles.
- Arrange aircraft fuelling and de-icing as required.
- Ensure all NMIV messaging is completed accurately and on time.
- Maintain clear and consistent communication with internal and external parties (e.g., LEJ, SDC, LHR).
- Compile and submit all required reports in a timely manner.
- Complete dangerous goods checks and prepare declarations via RCTS.
- Support and coordinate crew requirements as needed.
- Assist with ramp, sort, and warehouse activities when required.
- Manage acceptance and clearance processes for inbound and outbound freight.
- Ensure strict adherence to Health & Safety, GSAM guidelines, and all regulatory requirements.
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⭐ What You’ll Bring
- Full UK Driving Licence (essential).
- Excellent interpersonal skills, including effective communication and proactive initiative.
- Ability to work under pressure and meet strict deadlines within a time-critical environment.
- High level of attention to detail.
- Strong team orientation with the ability to build and develop positive working relationships.
- Good level of Maths and English.
- IT skills required with proficiency in Microsoft Office applications and strong working knowledge of Outlook for professional communication.
- Knowledge of DHL systems (advantageous).
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Health, Safety & Wellbeing
Your safety matters. All employees are responsible for their own health and wellbeing, as well as that of their colleagues. You’ll be expected to:
- Report all accidents, near misses and hazards.
- Follow all safe systems of work.
- Wear appropriate PPE at all times.
🗓️ Closing Date: 24th July 2026
Apply now and be part of a team that keeps the world moving. ✨
A quick heads-up before you apply!
As part of your application, you'll play a few short, fun games. They help us understand your strengths and behaviours. This means everyone gets a fair chance to show their potential, and you'll even get to see your results afterwards.
Please note: completing the games is required to be considered for the role.
🚀 Our Recruitment Process
We aim to make your recruitment journey smooth, transparent, and engaging. Our process often includes competency-based interviews, so be ready to share your achievements and experiences. We encourage you to ask questions along the way - recruitment is a two-way process, and we want to make sure DHL is right for you too.
📧 Have a question? Contact our team here: HGUKTalent@dhl.com
🔐 Important Information
Due to the nature of our business and CAA regulations, all candidates must provide a full 5-year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.
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