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Operations Specialist
Port is building the infrastructure for the future of last-mile delivery. We provide electric bikes for rental, used by couriers across London, powered by our proprietary charging station technology and a growing network of urban hubs.
Our comprehensive mobility package includes charging, parking, maintenance, and dedicated fleet management software—ensuring seamless operations for riders and businesses. We currently operate in London and Manchester and are rapidly expanding across the UK and Europe.
Join us in building sustainable infrastructure for urban delivery.
About the role
This field-intensive role combines operational coordination and reporting. You will be in between hubs and our office located in Holborn, ensuring Port’s e-hubs and e-vehicles remain in optimal condition, troubleshooting real-time issues. You’ll play a critical part in launching new hubs across London, collaborating closely with mechanics, and consistently improving rider experiences in existing hubs.
As an Operations Specialist, you will maintain operational excellence of our hubs and fleet, address challenges proactively, manage hub cleanliness and functionality, and foster an engaged rider community.
Key Responsibilities
Fleet Management & Data Analytics
- Monitor and analyse fleet performance data, identifying trends and opportunities to improve operational efficiency.
- Track and manage metrics around hub quality, vehicle availability, incident resolution, and rider satisfaction.
- Proactively manage incidents, ensuring swift resolution and clear reporting.
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Hub & Fleet Quality Control (Proactive Field Operations)
- Regularly conduct inspections of Port’s hubs across London to ensure all infrastructure, charging docks, and vehicles are well-maintained.
- Facilities Management: Ensure cleanliness, organisation, and compliance at hubs, including waste management, signage updates, and general upkeep.
New Hub Launches & Expansion
- Coordinate and oversee the launch of new hubs, ensuring complete readiness prior hub launch.
- Collaborate closely with mechanics and installation teams to efficiently set up charging docks, parking areas, signage, etc.
- Quickly identify and resolve any operational challenges at newly launched hubs.
Rider Engagement & Education
- Interact with riders, providing clear guidance on rental rules, vehicle handling, and best practices.
- Collect and analyse rider feedback, translating insights into actionable improvements for the operations team.
Who You Are
- Comfortable with Data – Confidently handle and interpret data, turning insights into clear, actionable decisions.
- Startup Experienced – You thrive in a fast-paced startup environment and are adept at organising and prioritising tasks efficiently.
- Organised & Proactive – You excel in managing tasks independently, taking full ownership of projects and responsibilities.
- Problem Solver – Tech-savvy and analytical, you effectively bridge office operations with on-the-ground realities, quickly resolving technical and logistical challenges.
- Strong Communicator – Confident in clearly engaging and leading riders, mechanics, operations staff, and across all internal/external stakeholders.
- Physically Active – Comfortable with some field work - moving between hubs.
- Energetic & Motivated – Ready to proactively lead a small team, contribute actively, and significantly impact daily operations.
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Why Join Us?
You’ll be joining a team building a new kind of urban infrastructure—one that makes mobility more accessible, sustainable, and efficient. You’ll work on meaningful, tangible projects with real-world impact, and have ownership over a growing part of our operations.
📍 Location: London, UK
⏳ Type: Full-time
🚀 Are you our next proactive, organised, and tech-savvy Operations Specialist ready to drive tangible impact? Apply now!
Skills
- Strong sense of ownership—sees issues through to resolution without needing to be chased.
- Calm, practical problem-solving under time pressure and in ambiguous situations.
- Confident, professional communicator across audiences: informal and fast internally, measured and firm with external partners.
- Good judgement on when to act, when to escalate, and when to gather more evidence.
- Comfortable with physical, hands-on hub work alongside admin and correspondence.
- Highly organised, able to juggle multiple live issues across several sites in a single day.
- Reliable and safety-conscious, with a genuine care for standards.
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