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Operations Supervisor - Sloane Street
Ulla Johnson is seeking an Operations Supervisor for our Sloane Street location in London. This role oversees all back-of-house activity in the store, ensuring it meets company standards. The Operations Supervisor is directly responsible for stockroom organization and for training and coaching the team on back-of-house procedures, and will also play a key role in executing new company operational initiatives.
Key Objectives
- Responsible for all stock processes in store including but not limited to: warehouse receiving, transfers, discrepancy reporting, BOH stock standards, adjustments reporting, cycle counts, and physical inventory
- Oversee daily omnichannel fulfillment processes and inventory availability, ensuring the optimal client experience
- Owner of BOH organization and supplies management
Stock Responsibilities
- Processing all incoming transfers with a high degree of detail and urgency, ensuring inventory accuracy and timely reporting of any receiving discrepancies
- Partnering closely with Director of Global Operations on all components of allocation, inventory accuracy, and operational processes
- Proactively communicating low stock of best-seller styles and assisting with client reserves with team and management
- Planning and leading annual inventory and maintaining inventory integrity with activities including but not limited to monthly cycle counts, style swaps, department cycle counts, SKU inspection reports, etc.
- Overseeing and confirming all incoming and outgoing packages including BOH organization and tracking communication to sales team for clients
- Executing consolidations, store to store transfers, and returns to warehouse expediently with high degree of accuracy, including returns to warehouse or transfer requests to other locations
- Pulling received new receipts for VM display
- Reporting any needed store inventory stock adjustments including damages, shoplifting, or corporate requests to the Director of Global Operations in a timely manner
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Omnichannel Process Responsibilities
- Always ensuring the highest degree of accuracy for product availability to offer the best client experience
- Participating in and executing new omnichannel initiatives including new service rollouts or process changes
- Ensuring the organization of all omni-process areas are always organized and stocked with any required supplies
- Ensuring all store team members are trained in any omni-fulfilment process requiring store intervention
BOH Organizational and Supplies Management Responsibilities
- Manage and maintain clear and labeled BOH areas including but not limited to live inventory, client-owned goods, inbound/outbound packages, damages, repairs, dry-cleaning, and holds
- Maintain repair log and partner closely with relevant Corporate teams as needed to ensure customer and in-store repairs are handled in a timely manner
- Ensure stockroom organization to maximize the store productivity, ease of sale, and minimize damage to product due to improper storage/handling
- Maintain and control all store supplies and packaging to ensure the location is never out or overstocked in necessary office, selling, and cleaning supplies
Team Supervisor Responsibilities
- Participate in and occasionally lead daily store meetings related to standards or policy/process updates or general compliance
- Support floor coverage when necessary, ensuring the highest level of client service
- In collaboration with the store manager and as a key holder, be responsible for supporting the selling team, ensuring efficient and fast replenishment of merchandise on the selling floor and shortening the waiting time of clients
- Be competent in cash procedures and provide support in opening/closing of the store as a key holder
- Maintain loss prevention standards through awareness and adherence to store policies and maintain Loss Prevention Log
Experience
- 1-3 years of stock and/or operations experience
- Experience managing a support team (1-3 people)
- Strong organizational skills
- Knowledgeable on operational standards
- Excellent written and verbal communication skills
- Able to navigate Microsoft Word and Excel
- Strong attention to detail
- Excellent time & attendance record
- Flexible and adaptable
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Skills
- Strong organizational and communication skills
- Proficiency in English
- Ability to multitask and work with agility across multiple projects
- Proficiency in MS suite (Excel, Outlook, Powerpoint) and familiarity with retail systems
Professional and Personal Characteristics
- Understands the importance of brand stewardship and protecting brand equity
- Drives for excellence in all areas
- Ability to see projects through to completion
- Can manage up and effectively summarize challenges, needs, opportunities in a clear and professional manner
- Professional, curious, diligent, flexible, and collaborative
- Empathy and respect for others
About Ulla Johnson
Born and raised in Manhattan, the daughter of archaeologists, Ulla Johnson honed her signature style between the streets of New York and the far-flung destinations of their family travels. Her eponymous line, founded in 1998 just after her graduation from university, immediately caught the attention of the fashion press. Growing from a handful of directional boutiques and with an early endorsement from Barneys New York, Ulla Johnson’s collection has gained a dedicated following and the support of retailers across the US, Europe, Australia, and Asia. She has never wavered on her steadfast attention to the details of construction that have become her hallmark, basing each of her collections on a foundation of natural fibers, beautiful finishing, and ease of fit and form. Ulla lives in Brooklyn with her husband and three children.
Equal Employment Opportunity
Ulla Johnson is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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