Thermo Fisher Scientific
Operations Supervisor
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Operations Team Leader – Fisher Clinical Services
Role: Team Leader (Operations) Location: Fisher Clinical Services, Thermo Fisher Scientific Work Schedule: 7½-hour shift, Monday–Friday (2:00 PM–10:15 PM)
Environmental Conditions
Adherence to Good Manufacturing Practices (GMP) and regulatory safety standards. Work in cold rooms/freezers (-22°F / -6°C). Personal protective equipment (PPE) required (e.g. safety glasses, gowning, gloves, lab coats, ear plugs).
About the Role
When you join Thermo Fisher Scientific, you’ll contribute to ambitious work within a global organisation that values performance, quality, and innovation. With $40B in revenues and the industry’s largest R&D investment, we empower our teams to make meaningful impacts—directly helping our *Mission: enabling customers to make the world healthier, cleaner, and safer.
Fisher Clinical Services is dedicated to clinical trial supply chain excellence, delivering packaging, labelling, storage, and distribution with unparalleled ethics, reliability, and sustainability since 1998.
By driving quality-engineered services, our team ensures that life-saving medicines and clinical research supplies reach patients and trials with absolute precision.
Position Summary & Key Responsibilities
Lead and coordinate regulated ambient, cold-chain, and frozen operations while ensuring: ✔ Safe, compliant, and high-efficiency execution of customer demand. ✔ Alignment with Thermo Fisher Scientific values and GMP/cGMP standards.
Leadership & Accountability
- Lead, coach, and develop operational teams to meet safety, quality, cost, and delivery objectives.
- Plan resource allocation and scheduling to ensure on-time, in-full delivery and seamless shift coordination.
- Hold full accountability for daily operational performance, quality, and scheduling compliance.
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Safety & Compliance
- Champion a safety-first culture by identifying, escalating, and investigating EHS risks, incidents, and near misses.
- Maintain compliance with cGMP, safety, and quality regulations, and Standard Operating Procedures (SOPs).
- Promote continuous improvement using PPI Lean Process methodologies.
Process Improvement & Reporting
- Raise/resolve Quality Records (e.g. CAPAs) through the Quality Management System.
- Develop and maintain departmental KPIs, supporting tier-board reviews.
Employee Development & Relations
- Conduct performance discussions, assessments, and absence management.
- Support onboarding, induction, training, competency management, and upskilling.
Audit & Regulatory Support
- Represent operations in internal/external audits (clients & regulators) and implement corrective actions.
Cross-Functional Collaboration
- Partner with Quality, Engineering, Planning, HR, IT, Facilities, suppliers, and contractors.
- Authorise purchase orders and manage operational costs as required.
- Deputise for Operations Management when needed.
Housekeeping & Ad-Hoc Responsibilities
- Ensure high housekeeping and safety standards.
- Address any additional tasks as directed by senior management.
Minimum Experience, Knowledge & Skills
- Proven supervisory/management experience in manufacturing, packaging, warehouse, or high-throughput operations.
- Adeptness in heavily regulated environments (GMP, GxP compliance).
- Strong leadership, problem-solving, organisational skills.
- IT-literate (Microsoft Office, ERP systems) and proficient with automated equipment.
- Able to work in cold environments, including -20°C, if required.
Desirable Experience
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- Degree or equivalent operational expertise.
- PPI Lean, continuous improvement, or similar methodologies.
- Regulatory inspection and client audit support.
- Background in batch manufacturing, inventory management, high-throughput supply chain operations.
How Will You Get Here?
Successfully execute these behavioural strengths: ✔ Demonstrated leadership and mentorship in fast-paced, regulated environments. ✔ Outstanding communication and relationship-building across all business levels. ✔ Adaptable, resilient, and proactive—excels under pressure with actionable solutions. ✔ Advocate for continuous improvement while reinforcing an inclusive, mission-driven culture. ✔ Embracing diversity and workplace cooperation with integrity.
Physical Requirements & Work Environment
Requirements include:
- Frequent typing, sitting, standing, walking, and manual handling tasks (lifting, carrying loads).
- Potential use of dry ice, liquid nitrogen, and hazardous agents (with full PPE adherence).
- May involve pushing heavy carts, working at heights, and operating automated machinery.
- Standardised shift work—Monday–Friday, 2:00 PM–10:15 PM.
Note: Job responsibilities may evolve based on organisational needs.
Join Us
As one global team of 100,000+, Thermo Fisher Scientific thrives on Integrity, Intensity, Innovation, and Involvement.
StartYourStory here—we value diverse skills and perspectives in every role.
Apply now: Thermo Fisher Careers
Thermo Fisher Scientific is proud to be an Equal Employment Opportunity/Affirmative Action employer. We actively promote a culture free of discrimination based on any protected characteristic.
Mission Statement: "Enable our customers to make the world healthier, cleaner, and safer."
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