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Operations Supervisor - Arriva Grays Garage
Location: Arriva Grays Garage Position: Operations Supervisor
We're looking for an enthusiastic and motivated Operations Supervisor to join our team at Grays Garage. This is an exciting opportunity for an experienced supervisor who thrives in a fast-paced operational environment and is passionate about delivering safe, reliable, and customer-focused bus services.
About the Role
As an Operations Supervisor, you'll play a vital role in:
- Leading our operational teams
- Ensuring excellent service delivery
- Supporting our drivers
- Maintaining the highest standards of safety, compliance, and performance
What You’ll Be Doing
Health & Safety Champion
- Promote a positive safety culture across the depot and on the road
- Identify and address unsafe behaviours and working practices
- Support compliance with Arriva’s Health, Safety & Environment Management System and company initiatives
Customer Experience
- Deliver professional and timely responses to customer enquiries
- Investigate customer complaints and implement preventative actions to improve service
People Management
- Ensure drivers attend work on time and receive daily briefings
- Allocate duties and vehicles effectively
- Maintain high standards of uniform and personal presentation
- Support employee development and promote a culture of Equality, Diversity & Inclusion (EDI)
- Manage absence records accurately and apply HR policies consistently
- Develop positive working relationships with Trade Union representatives
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Operational Excellence
- Oversee daily bus service operations to ensure all duties are covered
- Monitor service performance, recording lost mileage and operational disruptions
- Collaborate closely with the Engineering team to maximise vehicle availability
- Track key performance indicators (KPIs) and support local operational objectives
Financial & Operational Performance
- Ensure accurate timekeeping and payroll inputs
- Manage overtime and duty planning for cost-effective operations
- Use operational data to make informed decisions and improve performance
Continuous Improvement
- Maintain accurate operational KPI reporting
- Share best practice and contribute to business improvement initiatives
Corporate Responsibility
- Represent Arriva’s values and brand professionally
- Support community engagement and deliver excellent service to customers and stakeholders
What We’re Looking For
You will have:
- Previous supervisory experience managing people, resources, or operations
- Good knowledge of Health & Safety legislation and safe working practices
- A valid First Aid qualification (or willingness to obtain one)
- Excellent communication, coaching, and interpersonal skills
- A strong customer-focused approach
- Strong IT skills and confidence using operational systems
- Ability to influence, motivate, and lead teams effectively
- Excellent organisational skills and sound decision-making ability
- Industry-specific knowledge (PCV or HGV)
- Experience working collaboratively with Trade Union representatives
- A flexible, resilient, and self-motivated approach
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Why Join Arriva?
At Arriva, our people are at the heart of everything we do. We offer:
- Career development opportunities within a leading UK public transport provider
- A chance to work with dedicated colleagues committed to delivering outstanding service daily
- Growth prospects as Arriva continues to expand
If you’re ready to take the next step and help keep Grays moving, we’d love to hear from you.
Apply today!
About Arriva
Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering 1.6 billion passenger journeys annually.
With services including buses, trains, coaches, trams, waterbuses, bike-sharing, on-demand transport, and a rolling stock leasing company, Arriva connects people and communities safely, reliably, and sustainably across 11 countries.
Their activities are divided into four business units:
- UK Bus
- UK Trains
- The Netherlands
- Mainland Europe
Operating in territories such as the Czech Republic, Croatia, Hungary, Italy, Poland, Slovakia, Slovenia, Spain, and the UK, Arriva is committed to delivering transport services "in a better way, every day."
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