Arvato
Operations Supervisor
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Operations Supervisor
Logistics Team Leader
At Arvato, an innovative global 3PL service provider in supply chain management and e-commerce, we empower teams to deliver logistics excellence across industries including Consumer Products, Tech, Healthcare, Automotive, and Publishing. With over 20,000 team members and locations around the world, we foster an environment built on collaboration, respect, commitment, and curiosity—where ideas are embraced, and impact is made.
About the Role
Location: Wellingborough Salary: £35,090.00 per annum Hours: Monday – Friday, 5:45 AM – 2:15 PM Reporting to: Operations Manager
You will lead and manage a team to ensure the smooth, efficient, and compliant operation of your department. Your role is critical in maintaining service excellence, governing team dynamics, and meeting the demanding standards of supply chain logistics.
Key Responsibilities
- Lead, manage, and motivate the team to exceed Service Level Agreements (SLAs)
- Distribute work orders and ensure fair workload distribution across employees
- Steer and implement processes, planning daily business activities with precision
- Serve as the first point of contact for process and technical faults, escalating issues to relevant departments
- Identify problems, implement corrective measures, and ensure assessment of success
- Monitor SLA compliance and assess operational quality
- Work proficiently within the SAP system
- Participate in resource planning (staffing and infrastructure)
- Create and evaluate performance reports to track efficiency
- Ensure adherence to quality and service standards
- Manage people-related activities within the business
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Requirements & Qualifications
To excel in this role, you must demonstrate:
- Experience working with computerised systems
- Understanding of temperature-controlled environments (a plus)
- Reliability, disciplined time management, and organisational skills
- Strong written and verbal communication
- Proficiency in numerical analysis and record-keeping
- Rigorous attention to detail
- Ability to take ownership of issues and resolve them from start to finish professionally
- A strong customer-focused mindset
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Join Arvato
Benefits include:
- 25 days annual leave + 8 bank holidays (with an option to purchase up to 5 extra days)
- Pension contributions
- Life assurance of 4x salary
- Employee Assistance Programme for confidential support
- Employee Discount Scheme via Benefit Hub
- Free car parking on-site
Disclosure: We adhere to strict GDPR and UK data protection regulations. Applicant data is processed for recruitment purposes under Art. 6(1) b GDPR / Section 26(1) BDSG.
Data retention follows legal requirements post-process. For further details, contact our Data Protection Officer. More info on data protection & your rights.
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