Bertelsmann-Jobs
Operations Supervisor
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Operations Supervisor
Operations Team Leader
About Arvato
Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive, and Publisher industries.
You will work in an environment built on collaboration, respect, commitment, and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.
Role and Responsibilities
Location: Wellingborough Salary: £35,090.16 Hours: Monday - Friday 8.30am - 5.00pm Fixed Term contract – 6 to 9 months
Reporting to the Operations Manager, you will oversee and coordinate team activities to ensure the smooth and efficient running of the operation:
- Leading and managing a team to achieve and exceed SLAs
- Distributing work orders and ensuring fair workload distribution among employees
- Steering, coordinating, and implementing processes, as well as planning daily business activities
- Acting as the first point of contact for all process and technical faults, and forwarding reports to the relevant departments
- Identifying issues or problems and initiating corrective measures and monitoring success
- Ensuring SLA compliance
- Working in the SAP system
- Participating in resource planning (staff and infrastructure)
- Creating and evaluating reports
- Ensuring the quality and service level specifications
- Undertaking people management activities (optionally) (Note: The extent of people management activities will depend on team size and operational needs.)
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Qualifications and Requirements
- Experience of working with computerised systems
- Experience and understanding of working in a temperature-controlled environment (advantageous)
- Demonstrated reliability, time management, and organisation skills
- Strong written, verbal communication
- Good numerical skills and record-keeping skills
- Excellent attention to detail
- Ability to take ownership of an issue and see it through professionally, from start to finish
- Customer-focused mindset
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Benefits
Arvato UK offers a range of benefits including:
- 25 days of annual leave plus 8 bank holidays, with the option to purchase up to an additional 5 days
- Pension contribution
- A life assurance policy that pays out 4 times your salary
- Employee Assistance Programme (confidential support, advice, and information)
- Employee Discount Scheme through Benefit Hub
- Free car parking
Data Processing Notice
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Legal Information
Legal Entity: Arvato UK Limited Compensation Range: Up to £35,090.16 per year.
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