Bertelsmann-Jobs
Operations Supervisor
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Operations Supervisor
Shift Supervisor (FTC, 6–9 months) – Arvato
[Company Description]
Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members across over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive, and Publishing industries.
You’ll thrive in a culture built on collaboration, respect, commitment, and curiosity, where you can grow, contribute, and make an impact. Be part of the team delivering logistics excellence and shaping supply chains worldwide. At Arvato, working together means "Together, we’re on it."
About the Role
Salary: £35,090 (pa) Hours: 13:45–22:15 (shift-based)
Contract Type: Fixed-term (6–9 months)
Reporting to the Operations Manager, your role will involve overseeing and coordinating staff activities to ensure operational efficiency and smooth execution. You’ll act as the first point of contact for issues while driving process improvement and quality assurance in a temperature-controlled environment.
Key Responsibilities
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Team Leadership & Accountability
- Lead, manage, and motivate a team to achieve and surpass SLAs (Service Level Agreements)
- Distribute workload effectively, ensuring fair and productive assignments
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Process & Operations Management
- Coordinate and implement processes to optimise daily business activities
- Plan and prioritise tasks while maintaining SLA compliance
- Work within SAP systems for reporting and operational oversight
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Problem-Solving & Continuous Improvement
- Identify issues or inefficiencies and initiate corrective actions
- Conduct success control (tracking resolution effectiveness)
- Escalate technical/operational faults to relevant departments
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Resource & Quality Management
- Participate in staff and infrastructure planning
- Create dashboards and reports for performance tracking
- Ensure adherence to quality and service-level specifications
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People Management
- Reflect and contribute to HR-related responsibilities within your scope
- Maintain a focus on employee engagement and performance retention
Requirements
- Technical Proficiency
- Experience using computerised systems, particularly SAP
- Operational Knowledge
- Advantageous: Familiarity with temperature-controlled environments (e.g., pharmaceuticals, food logistics)
- Soft Skills
- Strong time management, organisational, and reliability skills
- Excellent written and verbal communication, with numerical and record-keeping abilities
- Attention to detail and ability to take ownership of issues
- Customer-focused mindset
- Job-Specific Attributes
- Proven ability to initiative and resolve issues from start to finish
- Quick adaptability to shift work and potentially training/temp roles if required
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Benefits & Perks
- Annual Leave: 25 days plus 8 bank holidays (extra 5 days available via purchase)
- Pension Contribution: Competitive plan understood by Arvato
- Employee Benefits:
- Life assurance policy (4× salary payout upon termination)
- Employee Assistance Programme (EAP) – confidential support, advice, and counselling
- Employer Discounts via Benefit Hub
- Free car parking
- Official Role Alignment: This is a temporary/contract-to-hire role focused on succession planning (SAP). Further permanent roles will be considered based on performance and engagement over time.
Legal & Data Disclosure
Your personal data will be processed by Arvato UK Limited to form an employment relationship, under the GDPR (Article 6(1)b). Data retention respects local legislation.
If you proceed, your application data will be held until the recruitment cycle concludes unless rights are exercised (see [data protection policies](insert link)).
Contact: Data Protection Officer at Arvato UK Limited (address available upon request).
Recruiting platform: SmartRecruiters
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