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Operations Supervisor
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Operations Supervisor
Arvato – Team Leader (ECommerce)
About Arvato
Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members across over 100 locations, we specialise in serving industries including Consumer Products, Tech, Healthcare, Automotive, and Publishers.
We foster a workplace built on collaboration, respect, commitment, and curiosity—where you can grow, contribute ideas, and make a meaningful impact. Together, we’re on it.
Role: Team Leader (ECommerce)
Location: Wellingborough Salary: £35,090.00 per annum Hours: Monday–Friday, 5:45 AM – 2:15 PM
Reporting to the Operations Manager, you will oversee and coordinate team activities to ensure smooth and efficient operation execution.
Key Responsibilities
- Lead and manage a team to achieve and exceed service-level agreements (SLAs)
- Distribute work orders and manage employee workload
- Steer, coordinate, and implement processes
- Plan daily business activities
- Act as the first point of contact for process/technical faults and escalate issues to relevant departments
- Identify problems and implement corrective action with ongoing success control
- Ensure SLA compliance and SAP system management
- Participate in resource planning (staff and infrastructure)
- Create and evaluate reports
- Maintain quality and service-level standards
- People management (recruitment, motivation, development)
- Demonstrate a strong customer focus
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Requirements
- Experience using computerized systems (ideally ERP systems like SAP)
- Understanding of temperature-controlled environments (advantageous)
- Reliability, organization, and time-management skills
- Strong written/verbal communication
- Numerical aptitude with attention to detail
- Ability to take ownership of issues—from start to finish, professionally
- Business acumen with a customer-service mindset
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Benefits
- 25 days annual leave + 8 bank holidays (with option to purchase 5 extra days)
- Pension contributions
- Life assurance policy (4x salary payout)
- Employee Assistance Programme (confidential advice/counseling)
- Employee Discount Scheme (via Benefit Hub)
- Free car parking
Note: Personal data handling complies with GDPR and UK Data Protection standards. See application details for further protections.
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