Operations Supervisor

About First Bus:

Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.

We have a fantastic opportunity for an Operations Supervisor to join our Caledonia depot in Glasgow on a full-time permanent basis.

The successful candidate will ensure a safe, punctual, reliable, and cost-effective delivery of services by managing the flow of drivers and vehicles out of depot, along route, and back into depot, within the operational excellence framework.

You will identify and resolve day-to-day operational issues, including with schedules, allocations, vehicle performance, and driver queries. Providing updates and escalating key issues or concerns to the line manager.

Engage front-line colleagues through effective communication, active listening, and recognition.

Key Accountabilities

• Forward planning on-the-day service requirements through to end-of-day and future days, including covering on-the-day absence.
• In a smaller depot, monitor and proactively manage service punctuality and availability, through the use of systems highlighted in the systems matrices.
• Support driver queries in a timely manner and oversee driver reporting.
• Ensure accurate capture and recording of drivers’ hours, duties, and attendance in the DAS GUI system.
• Maintain accurate records for all aspects of operational standards and performance.
• Analyse and manage information and systems, to proactively ensure continuous improvement of service performance.
• Ensure drivers are allocated the correct vehicle and leave the depot on time.
• Deal with telephone queries and support the satisfactory resolution of customer queries.
• Ensure a comprehensive hand-over and coordination across shifts.
• Manage the collection of cash from depots in line with company procedures.
• Live input of lost/additional mileage when dealing with unexpected events (e.g., breakdowns).
• Ensure depot equipment is logged and maintained and that sufficient levels of stock are available, including: ticket machines, driver equipment, cash machines, and ticket rolls, etc.
• Carry out investigations of incidents and prepare reports detailing findings and recommendations.
• Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on-time performance, including vehicle allocation, breakdowns, and changeovers.
• Ensure an effective working relationship with recognized trade union representatives and officials.
• Comply with requisition to pay procedures and delegated authorities.
• Other duties commensurate with the role as may be deemed appropriate by the line manager.