Bertelsmann-Jobs
Operations Supervisor
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Operations Supervisor
Operations Team Leader
Location: Wellingborough Salary: £35,090.00 (yearly) Hours: Monday – Friday, 5:45 AM – 2:15 PM
About the Role
You will be the Operations Team Leader at Arvato—a leading global 3PL service provider in supply chain management and e-commerce. Reporting to the Operations Manager, you will oversee and coordinate your team to ensure smooth, efficient, and compliant logistics operations.
This role is perfect if you thrive in a collaborative environment built on respect, commitment, and curiosity, where you can grow as a leader, contribute ideas, and drive impact in a fast-paced supply chain setting.
Key Responsibilities
Team Leadership & Performance
- Lead, manage, and mentee a team to achieve and exceed Service Level Agreements (SLAs)
- Distribute work orders while maintaining fair workload distribution among employees
- Steer and coordinate day-to-day activities, ensuring seamless operations
- Serve as the first point of contact for process and technical faults, escalating issues as needed
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Operational Efficiency & Problem-Solving
- Identify process inefficiencies, issues, or problems and drive corrective actions with success metrics
- Ensure SLA compliance and quality adherence
- Participate in resource planning, including staffing and infrastructure
- Analyse and improve processes to enhance operational excellence
Technical & System-Based Work
- Proficiency in using SAP system for data management and reporting
- Create and evaluate performance reports
- Maintain accurate record-keeping and ensure documentation aligns with service standards
People Management
- Oversee people management tasks, including team dynamics and development
Requirements
Experience & Technical Skills
- Experience working with computerised inventory/supply chain systems
- Familiarity with temperature-controlled environments (advantageous but not mandatory)
- Strong numerical, organisational, and attention to detail skills
Soft Skills & Mindset
- Reliable, disciplined, and highly organised time management
- Excellent verbal and written communication abilities
- Ability to demonstrate ownership—owning issues from start to finish with professionalism
- Customer-focused mindset with a commitment to service excellence
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Why Join Arvato?
At Arvato, we believe in collaboration, growth, and making a global impact. Here’s what we offer:
- 25 days’ annual leave + 8 bank holidays (with the option to purchase up to 5 extra days)
- Pension contribution (for your financial future)
- Life assurance policy (4x salary payout in case of your passing)
- Employee Assistance Programme (EAP)—confidential support, advice, and counselling
- Employee Discount Scheme via Benefit Hub
- Free on-site parking (for convenient commuting)
Arvato UK Limited respects your privacy. For details on data processing, privacy policies, and your rights, or to contact our [Data Protection Officer](#, arbitration@arvato.com), please visit our official notice.
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