DHL Global Forwarding
Operations Supervisor - Industrial Projects
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Who is DHL Global Forwarding?
DHL Global Forwarding (DGF) is part of the DHL Group. While the DHL Group employs more than 580,000 people globally, DGF has around 31,000 freight forwarding experts in more than 190 countries around the world, with around 1,000 of us based in the UK across 15 Sites. As the experts in Freight Forwarding since 1815, we are the global specialists in Air, Ocean and Rail Freight.
You name it, we’ve shipped it - from brown bears to aircraft engines, to lifesaving medicines and luxury cars! We are also proud to partner with some of the well-known global sporting series, movie franchises and music tours.
Our people are at the heart of what we do, and we’re committed to helping our Forwarders to realise their full potential, supported by our own development journey - Certified International Forwarder (CIF).
Our Values
Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.
We are extremely passionate about our people and what we do, which is why DHL Global Forwarding is recognised as a Top Employer and a Great Place to Work, because we are specialists in providing Excellence, Simply Delivered.
In addition to our values, we promote an open and honest feedback culture based on Respect & Results, whereby our employees embrace diversity, equity, inclusion and belonging, while ensuring that we never compromise our integrity and compliance.
Role
Role Overview
The Operations Supervisor – Industrial Projects is responsible for leading and coordinating the operational delivery, performance, and development of the Export/Import teams and a Pricing team within the Aberdeen IP function. The role ensures the safe, compliant, and efficient execution of project logistics and general cargo movements, supporting complex, time-critical shipments primarily within the oil & gas and energy sectors.
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Key Responsibilities
- Manage daily operations across Export/Import and Pricing teams, ensuring high performance and meeting project deadlines
- Oversee end-to-end delivery of complex shipments (OOG, breakbulk, multimodal)
- Ensure full compliance with SOPs, regulatory requirements, and safety standards
- Resolve operational challenges relating to routing, documentation, transport, and delays
- Coordinate closely with warehouse, carriers, overseas offices, and internal teams
- Act as a senior contact for key customers, supporting service delivery and issue resolution
- Collaborate with Commercial and BD teams to deliver competitive, operationally viable solutions
- Monitor KPIs, financial performance, costing accuracy, and cost control initiatives
- Drive continuous improvement and maintain high data quality standards (CargoWise)
- Lead, coach, and develop team members, promoting accountability and a high-performance culture
Skills & Experience
- Strong experience in Project Logistics / Industrial Projects (OOG, breakbulk, multimodal)
- Background in freight forwarding, ideally within oil & gas / energy
- Commercial awareness including pricing, cost drivers, and margin control
- Knowledge of compliance (customs, DG, aviation security) and CargoWise systems
- Proven leadership, problem-solving, and stakeholder management skills
- Ability to prioritise and perform in a fast-paced, operational environment
Benefits
- A competitive salary
- Generous holiday entitlement
- Pension scheme which includes life assurance
- Access to professional employee assistance and wellbeing programme
- A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, contribution to eye care costs, and many more discounts
- Training and Development opportunities with a strong focus on internal promotion
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HOURS/SHIFT PATTERN: 37.5 hours per week
REPORTS TO: Head of IP Operations UK
Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5 year employment history. Additional to this we are required to carry out a Criminal Record Check.
What’s Next?
If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.
DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.
Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.
We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
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