Amazon
Operations Supervisor, Quick Commerce
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Operations Supervisor, Quick Commerce
Operations Lead/Supervisor – Quick Commerce (Full-time, 32 hrs per week)
Location: South Ruislip
About the Role
In this role, you’ll be at the heart of Amazon’s Quick Commerce (QC) operations, helping deliver ultra-fast convenience by processing and dispatching customer orders in 30 minutes or less. As an Operations Lead/Supervisor, you’ll ensure smooth, efficient, and safe workflows across our warehouse sites and last-mile delivery network.
This hands-on position gives you ownership of day-to-day operations, the chance to train team members, and the opportunity to drive process improvements.
Key Responsibilities
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Monitor & Optimise Workflows:
- Measure and track onsite performance while ensuring operational excellence across shifts
- Provide shift analytics and key performance metrics to frontline management
- Use data analysis to identify ways to boost safety, quality, and productivity
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Support & Lead Teams:
- Train and supervise employees in daily tasks, ensuring high standards of service
- Lead pre-shift meetings, reinforcing safety protocols and performance expectations
- Collaborate with Shift/Area Managers on fordcasting and scheduling to cover peak times
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- Drive Continuous Improvement:
- Assist with projects to streamline processes, enhance workplace safety, and improve workforce engagement
- Work cross-departmentally to resolve operational challenges or enhance customer and delivery performance
A Day in the Life
- Lead your team in pre-shift coordination, ensuring all staff are aligned with goals for the day
- Oversee adherence to safety, quality, and delivery standards—escalating issues as needed
- Contribute to shift planning and staff scheduling to optimise operational output
- Step into senior roles when needed to guide staff through critical tasks
About the Team
Amazon’s Quick Commerce revolutionises shopping by delivering fast, convenient access to a curated selection of groceries and essentials. Our network combines innovatively:
- Under the roof: Associates process orders at high speed in our centralised hubs, ensuring flawless fulfilment of our 30-minute delivery promise.
- On the road: Amazon Flex e-bikes provide ultra-fast, sustainable last-mile deliveries with a focus on food safety and customer service.
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Our team bridges retail and logistics expertise, championing a people-first approach—collaborative, agile, and committed to pushing boundaries for faster, smarter shopping.
Basic Qualifications
- Experience using Microsoft Office Suite (Word, Excel, Outlook) in a professional setting
- Confidence in data interpretation and analytics for operational decision-making
- Advanced English language skills (spoken and written, aligned with C1 CEFR standard)
(Preferred qualifications are nice-to-haves—if you meet the basics, Apply Now!)
Why Amazon?
- Inclusive culture: Empowers Amazonians to drive results, taking pride in delivering exceptional customer experiences.
- Equal opportunity employer: Commitment to diversity, and accommodation available for hiring processes.
Privacy Notice & Accessibility:
Note: We regret that only persons meeting UK visa and work-status requirements may apply.
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