Bertelsmann-Jobs
Operations Supervisor
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Operations Supervisor
Team Lead (Logistics & Supply Chain Operations)
About the Role
We are seeking a Team Lead to oversee and optimise our logistics operations in a temperature-controlled environment. Based in Wellingborough, this position offers a fixed-term contract (6-9 months), £35,090.16 annual salary, and Monday–Friday (8:30 AM–5:00 PM) working hours.
In collaboration with Arvato, a global 3PL leader in supply chain management, e-commerce, and logistics for industries like Consumer Products, Tech, Healthcare, Automotive, and Publishing, you will drive efficiencies, lead teams, and ensure service excellence.
Responsibilities
- Manage team operations: Oversee and coordinate daily workflow to maintain smooth and efficient operations.
- SLA management: Lead and support the team to achieve and exceed service level agreements (SLAs).
- Work distribution: Allocate and balance workloads among team members.
- Process improvement: Plan, steer, and implement operational processes.
- Troubleshooting: Act as the first point of contact for technical/process issues, escalating reports internally.
- Continuous improvement: Identify problems, initiate corrective measures, and track success.
- SAP system expertise: Proficient use of SAP for day-to-day business activities.
- Resource planning: Assist in managing staffing and infrastructure needs.
- Reporting: Generate and evaluate daily, weekly, and performance reports.
- Quality assurance: Ensure adherence to quality and service level specifications.
- People management: Support team growth, mentoring, and professional development.
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Requirements
- Competency with computerised systems (e.g., ERP, logistics software).
- Experience in temperature-controlled environments (advantageous but not mandatory).
- Reliable, self-driven, and professional—able to take ownership of issues to resolution.
- Strong organisational and time-management skills.
- Effective written/verbal communication for team and cross-department collaboration.
- Numeracy and attention to detail, with meticuleous record-keeping.
- Customer-focused mindset aligned with delivering high-quality service.
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Allowances & Benefits
For implementation post-contract commencement, the role offers:
- 23+ days annual leave (+8 bank holidays) with an optional extra 5 days purchase.
- Pension contribution planned at later stage.
- Life insurance covering 4x annual salary temporarily.
- Employee Assistance Programme (EAP) providing 1:1 confidential support.
- Employee Discount Scheme via Benefit Hub.
- Free car parking at Wellingborough premises.
Note on Data Protection: Applicant data will be processed under GDPR/Section 26 (1) BDSG for recruitment purposes. For retention policies, privacy notices, and enquiries, contact [compliance contacts listed below]. Further policies available [link not replicated].
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