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Operations Supervisor
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Operations Supervisor
Supervisor (Operations) - Wellingborough (FT Contract, 6-9 months)
About Arvato UK
Arvato is a leading global 3PL service provider specialising in supply chain management and e-commerce. With 20,000 team members across 100+ locations, we serve key industries including Consumer Products, Tech, Healthcare, Automotive, and Publishers.
Join a team that thrives on collaboration, respect, commitment, and curiosity—where you can grow, innovate, and drive impact. As part of our operations, you’ll help deliver logistics excellence globally. Together, we’re on it.
Role Overview
Location: Wellingborough Salary: £35,090.16 (yearly) Hours: 13:45 – 22:15 (shift-based) Contract Type: Fixed-term 6-9 months (FTC)
Reporting to the Operations Manager, you’ll oversee and coordinate team activities to ensure the smooth and efficient functioning of operations. This people-centric, process-driven role requires strong leadership, technical adaptability, and a customer-focused mindset.
Key Responsibilities
Operational Leadership & Delivery
- Oversee and coordinate team activities to exceed Service Level Agreements (SLAs) and ensure operational excellence.
- Distribute and balanced workloads among staff to maintain productivity.
- Steer, coordinate, and implement processes while planning daily business activities.
- Implement measures to improve efficiency, reduce waste, and enhance process continuity.
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Problem-Solving & Problem Resolution
- First point of contact for process and technical faults; escalate issues and initiate corrective action.
- Identify and resolve problems, driving successful outcomes and reinforcing SLA compliance.
- Monitor and evaluate operational performance; create and assess reports to inform decision-making.
Resource Management & Compliance
- Participate in resource planning (staff, inventory, and infrastructure).
- Ensuring quality and service level standards are met in a temperature-controlled environment (advantage if experienced).
- Maintain detailed record keeping (numerical and procedural data).
- Familiarity with SAP system required (experience is an advantage but not mandatory).
Team Leadership & Development
- Manage team efficiency, fostering ownership, accountability, and professionalism.
- Promote a customer-first culture and ensure adherence to company objectives.
Qualifications & Experience
Technical & Process Skills
- Experience with computerised systems, especially those relevant to supply chain/warehouse logistics.
- Basic familiarity with SAP systems (training will be provided where required).
- Experience in temperature-controlled environments (desirable but not mandatory).
Soft Skills & Personal Traits
- Reliability, strong time management, and exceptional organisation skills.
- Excellent communication (written and verbal).
- Numerical and record-keeping proficiency; meticulous attention to detail.
- Problem-solving orientation: must demonstrate ability to own issues, implement solutions, and follow through.
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Customer-Centric Mindset
- Strong customer focus—understanding and delivery of service excellence.
Benefits & Perks
- 25 days annual leave plus 8 bank holidays (plus option to purchase up to 5 extra days).
- Pension contribution—help secure your future.
- Life assurance policy: 4x salary pay-out in the event of a tragedy.
- Employee Assistance Programme (EAP)—confidential mental health, financial, and personal support.
- Employee Discount Scheme via Benefits Hub.
- Free car parking available on-site.
Additional Notes
Data Privacy & GDPR Compliance
We collect and process your data as part of the recruitment process under:
- GDPR Art 6 (1) b (contractual basis for employment).
- Union-specific regulations per country.
Your data will be retained until the recruitment process is complete or per statutory limitations. For data protection queries, contact:
- The Data Protection Officer via the company’s registered office.
- full details available here.
Privacy & Legal Notes
Recruiter: Arvato UK Limited Compensation scale: Up to £35,090.16 annually.
Recruiting platform: SmartRecruiters powered by SmartRecroiters. Recruitment process governed by UK labour laws.
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