Arriva Group
Operations Supervisor
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Operations Supervisor
Location: Arriva Wood Green Garage
Position: Operations Supervisor
Join Arriva and Help Keep Our Community Moving
We're looking for an enthusiastic and motivated Operations Supervisor to join our team at our Wood Green Garage. This is an exciting opportunity for an experienced supervisor who thrives in a fast-paced operational environment and is passionate about delivering safe, reliable, and customer-focused bus services.
As an Operations Supervisor, you'll play a vital role in leading our operational teams, ensuring excellent service delivery, supporting our drivers, and maintaining the highest standards of safety, compliance, and performance.
What You'll Be Doing
Health & Safety
- Champion a positive safety culture across the depot and on the road.
- Identify and address unsafe behaviours and working practices.
- Support compliance with Arriva's Health, Safety & Environment Management System and company initiatives.
Customer Experience
- Deliver professional and timely responses to customer enquiries.
- Investigate customer complaints and implement preventative actions to improve service.
People Management
- Ensure drivers attend work on time, receive daily briefings, and are allocated duties and vehicles effectively.
- Maintain high standards of uniform and personal presentation.
- Support employee development and promote a culture of Equality, Diversity and Inclusion.
- Manage absence records accurately and apply HR policies consistently.
- Develop positive working relationships with Trade Union representatives.
Operational Excellence
- Oversee the daily operation of bus services, ensuring all duties are covered.
- Monitor service performance, recording lost mileage and operational disruptions.
- Work closely with the Engineering team to maximise vehicle availability.
- Track key performance indicators (KPIs) and support the achievement of local operational objectives.
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Financial & Operational Performance
- Ensure accurate timekeeping and payroll inputs.
- Manage overtime and duty planning to achieve cost-effective operations.
- Use operational data to make informed decisions and improve performance.
Continuous Improvement
- Maintain accurate operational KPI reporting.
- Share best practice and contribute to business improvement initiatives.
Corporate Responsibility
- Represent Arriva's values and brand professionally.
- Support community engagement and deliver excellent service to our customers and stakeholders.
What We're Looking For
We're looking for someone who can lead by example and inspire others while remaining calm and decisive under pressure. You will have:
- Previous supervisory experience managing people, resources, or operations.
- Good knowledge of Health & Safety legislation and safe working practices.
- A valid First Aid qualification (or willingness to obtain one).
- Excellent communication, coaching, and interpersonal skills.
- A strong customer-focused approach.
- Good IT skills and confidence using operational systems.
- The ability to influence, motivate, and lead teams effectively.
- Excellent organisational skills and sound decision-making ability.
- Knowledge of the PCV or HGV industry.
- Experience working collaboratively with Trade Union representatives.
- A flexible, resilient, and self-motivated approach.
Why Join Arriva?
At Arriva, our people are at the heart of everything we do. We offer the opportunity to develop your career within one of the UK's leading public transport providers, working alongside dedicated colleagues who are committed to delivering outstanding service every day.
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If you're ready to take the next step in your operations career and make a real difference, we'd love to hear from you. Apply today and help us keep Grays moving.
Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day.
The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.
Thanks for your interest in working on our team!! Our expansion is opening up exciting prospects! As our team grows, we’re on the lookout for the brightest talent to join us. Our ongoing success hinges on this! After reviewing our available positions, we encourage you to apply to those that resonate with your skills. Stay updated on your application status and be alerted to new opportunities that capture your interest! We’re grateful for your consideration to become a part of our dynamic team!
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