Newcastle International Airport
Operations Support Assistant
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Do you see yourself supporting our Student Ambassador Programme? Have you got the knowledge, experience, and desire to be best in class at an award-winning airport?
About Your Airport
Newcastle is a multi-award-winning Airport that proudly connects the North East region to the world. In 2025, the Airport was recognised as ‘Best Airport in Europe’, in the 2 to 5 million passenger category, at the ASQ Awards for providing exceptional customer service.
Committed to a sustainable future, the Airport is on track to achieve Net Zero Carbon status by the year 2035 and has been recognised as a 'sustainability sector leader'. The business has its own solar farm that can provide 100% of its electricity on a sunny day and it is making significant investments to transition its vehicle fleet to electric models.
Over recent years more than 46,000 trees have been planted on Airport-owned land to support its carbon offset activities and enhance biodiversity.
About the role
The Operations Support Assistant plays a vital role in enhancing the passenger experience and supporting the effective delivery of the Student Ambassador Programme.
Working closely with the wider terminal operations team including the Airport Duty Manager (ADM), the Operations Support Assistant ensures operational excellence through terminal audits, safety compliance, and the management of Airport Service Quality (ASQ) survey data.
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What will you be doing?
- Serve as the main contact for Newcastle College Student Ambassadors
- Manage shift allocations, attendance tracking, and provide in-role support
- Deliver and coordinate relevant training sessions in collaboration with internal teams
- Motivate and coach ambassadors to deliver exceptional customer service
- Liaise with Newcastle College, internal departments, and external partners to broaden student experience opportunities
- Plan and oversee the distribution and collection of ASQ questionnaires
- Assist the ADM team with terminal audits and check-in desk presentation
- Provide hands-on support during peak operational periods
Key Skills & Experience
- Good communication skills
- A background dealing with students would be an advantage
- Good organisation ability with experience of running programmes or project management
- Detail-oriented, proactive, and confident managing multiple priorities
- Experience in a customer support role would be an advantage
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Why come onboard?
Newcastle International Airport is a unique work environment where your actions really matter! The environment fosters a real passion for aviation operations and being best in class.
Just some of the benefits you can enjoy:
- Free on-site car parking whilst at work
- Reduced parking charges – Park & Fly
- Generous annual leave entitlement
- Car servicing and repairs
- Access to World Duty Free
- On-site occupational health support
- On-site physiotherapist
- Employee assistance programme support
- Employee discounts at airport retail/ catering outlets
- Membership to our on-site gym
This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process that you have no relevant criminal record.
Newcastle International Airport Limited promotes the equality of opportunity.
Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.
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