ISS Facility Services UK
Operations Support Coordinator
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Operations Support Coordinator
Operations Support Coordinator
Contract: Professional Services, Production & Technology Location: Berkshire, SL3 8XP Hours of work: 40 Contract Type: Permanent
We are seeking an Operations Support Coordinator to provide end-to-end administrative, compliance, and operational support across the estate.
This role will act as a central point of contact for facilities operations, ensuring the effective coordination of planned and reactive maintenance activities, supplier engagement, and system management.
Job Description
The successful candidate will support Planned Preventative Maintenance (PPM) programmes and reactive works, ensuring accurate reporting, timely communication, and effective issue resolution.
This role is critical in maintaining service performance and minimising operational risk through strong attention to detail and proactive coordination.
Key Responsibilities
- Ensure all Planned Preventative Maintenance (PPM) activities are scheduled, dispatched, and monitored on a weekly/monthly basis
- Track progress of PPM tasks and ensure completion within expected timelines
- Confirm all maintenance tasks are accurately closed within the system
- Liaise with suppliers to ensure tasks are completed as required and within agreed timeframes
- Monitor and verify supplier attendance dates and job completion records
- Maintain system accuracy by ensuring all data is up to date and correctly recorded
- Support the monitoring of SKADA systems for critical assets and escalate issues where required
- Work closely with internal stakeholders, including the CTO, to ensure effective follow-up on flagged issues
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Professional and Personal Competencies/Qualifications
- Highly detail-oriented with strong organisational skills
- Comfortable working in a quiet, low-traffic environment
- Ability to manage multiple suppliers and workflows simultaneously
- Strong communication skills for liaising with internal teams and external vendors
- Demonstrates motivation, interest, and willingness to learn
- Administrative experience within a fast-paced operational environment
- Experience managing work orders, service requests, or facilities administration
- Strong Microsoft Office skills, particularly Excel, Word, and Outlook
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About the Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you.
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