SSAFA the Armed Forces charity
Operations Support Coordinator - Glasgow’s Helping Heroes
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About The Role
As the Operations Support Coordinator at SSAFA’s Glasgow’s Helping Heroes, you will ensure the smooth day to day running of the service while supporting delivery of projects for serving Armed Forces personnel, veterans and their families across Glasgow.
- You will act as a first point of contact for beneficiaries and partner organisations.
- You will provide a welcoming and responsive service, manage enquiries, coordinate appointments and maintain accurate records.
- You will direct individuals to the most appropriate support and use effective triage to ensure timely access to services.
- You will provide consistent administrative support across the team.
- You will coordinate office activity, manage data and support reporting requirements.
- You will maintain accurate client records across systems and ensure information is handled in line with policy and data protection standards.
- You will support delivery of projects, events and activities that benefit the Armed Forces community.
- You will work with colleagues and partners to plan and deliver these effectively.
- You will also support social media and communications activity, helping to produce clear and accessible content that raises awareness of available services.
- You will work closely with colleagues across Glasgow’s Helping Heroes and the wider SSAFA network to support a person centred approach.
- You will help improve outcomes by ensuring people access the right support at the right time.
The role requires strong organisation, attention to detail and the ability to manage competing priorities. You will work across office, community and partner locations as required. We are a dog friendly organisation.
About The Team
GHH, based at the Pearce Institute in Govan and delivered in partnership with SSAFA and Glasgow City Council, provides trusted support to serving personnel, veterans, and their families. Our trauma‑informed, holistic approach offers wraparound assistance that addresses housing needs alongside wider wellbeing challenges, helping beneficiaries build resilience and sustain long‑term housing solutions.
The service operates a gateway model, giving the Armed Forces community a single point of contact for housing, financial, employability and wider support.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- You’ll be part of a highly collaborative network, working closely with local and national partners such as Citizens Advice Scotland, Veterans Housing Scotland, Erskine, Scottish Veterans Residences, Defence Medical Welfare Services, Homeless Casework Teams and Homeless Network Scotland.
- The role also involves attending stakeholder events that may occasionally fall outside of standard office hours.
About You
This is a rewarding role for someone who is organised, proactive, compassionate and adaptable, with a strong commitment to supporting the Armed Forces community. We welcome applications from individuals with relevant experience or transferable skills who are motivated to make a positive difference to the lives of serving personnel, veterans and their families.
- You will be highly organised and able to manage a varied workload, balancing competing priorities while maintaining accuracy and attention to detail.
- You will work independently and use initiative to solve problems, meet deadlines and respond to changing demands.
- Strong administrative skills and proficiency in Microsoft Office applications, including Outlook, Teams, Word, Excel and OneDrive, are essential.
- You will communicate clearly and build positive relationships with beneficiaries, colleagues, partners and stakeholders.
- You will act as a first point of contact, handle enquiries professionally and ensure people access appropriate support.
- You will maintain confidentiality and manage data responsibly in line with requirements.
- Experience supporting people with complex needs is desirable, alongside knowledge of statutory and voluntary services in Scotland.
- Understanding the Armed Forces community is essential, and knowledge of veterans’ services is beneficial.
- You will work collaboratively, support others and help achieve positive outcomes.
- You will stay calm, resilient and professional in challenging situations.
- You will commit to learning, travel locally and work flexibly, including some evenings.
- Disclosure Scotland check will be required for this role.
- You will also contribute to service improvement and support effective coordination of activities.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Further information about the role
- Download a Copy Of The Job Description Here.
- Review the benefits that SSAFA has to offer here.
If you have any queries or would like to speak to someone about this role, please contact Katharine Hunt on 07385 959 370 / katharine.hunt@ssafa.org.uk for an informal discussion.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable
How to apply
- Click on 'Start your application' now.
- If you need any adjustments to support you with the application process, please contact recruitment@ssafa.org.uk
Closing date: Midnight on Sunday 26th July 2026
Interviews: Week commencing 10th August (in person at GHH, Pearce Institute)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills