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About Operations Support Engineer Role at EPX Limited
About EPX
EPX Limited (formerly EP&T Global) is a global leader in building performance optimisation. Our EDGE platform powers energy and operational efficiency across real estate in 26 countries, helping reduce waste and improve outcomes. With bold growth ambitions, a customer-first mindset, and trusted expertise, we are driving the transition to a net zero built environment—one building at a time.
The Role: Operations Support Engineer
The Operations Support Engineer is responsible for ensuring the uptime of all monitoring devices in the field, diagnosing, and reporting faults for a key account. While this role primarily focuses on one high-priority account, you will also support other accounts as needed. Technical support for field teams and external contractors is a key requirement.
Key priorities:
- Guarantee high availability of all field devices
- Timely incident escalation,
- Safe, efficient, and compliant operations with:
- Strict Service Level Agreements (SLAs)
- High serviceability and commercial viability
- Efficient service delivery times
- Strict environmental, health and safety (OHS) standards
What You Will Do
- Ensure all ticketing systems are accurately updated with information to maintain key performance indicators (KPIs) and data integrity at all times.
- Collaborate across internal and external stakeholders to optimise operations support outcomes.
- Work with the Head of Operations Support to coordinate service visits.
- Identify and escalate risks relating to:
- Contractual obligations
- Service delivery gaps
- Occupational Health & Safety (OH&S)
- Compliance ensuring timely reporting to management.
- Ensure adherence to service standards, OH&S regulations and client requirements.
- Resolve cross-departmental issues to ensure high-quality execution and timeliness across the Operations team.
- Conduction energy management system administration on a daily basis.
- Provide technical support to field teams and vendors.
- Compile and maintain documentation such as:
- Product manuals
- Commissioning reports
- Technical specifications for projects and infrastructure.
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What You Bring
Qualifications & Experience
- Bachelor’s degree in electrical engineering or fully qualified Trade Certificate in a relevant field.
- 1–3 years of hands-on experience in a service/technical role, preferably in a similar environment.
- Strong familiarity with ISO 9001 Quality Management Systems.
- Technical knowledge:
- Experience with submetering systems
- Experience with Building Management Systems (BMS)
- Understanding of IoT (Internet of Things) applications.
Soft Skills & Key Competencies
- Deep customer relationship builder, trusted and respected both internally and externally.
- Data-driven mindset—confident in key performance metrics, preparation of insightful reporting, and engage directly with leadership on its insights.
- Seamless team player, bringing energy and problem-solving resilience to collaborative projects.
- Results-driven with clear goal orientation, practical execution and vulnerability to deadlines.
- Independant and collaborative, able to thrive under pressure.
- Excellent written and oral communication required for reporting, stakeholder meetings, and internal documentation.
- Strong supplier management skills and customer relationship management capabilities.
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Operational Fit
- Depends on your physical location to pass a trafficيّ’s license or equivalent.
What We Offer
✅ Hybrid work environment – 3+ days of on-site availability and opportunity to split time between the office and remote work at home. ✅ Competitive remuneration and benefits, including:
- Mental Health Leave
- Comprehensive health insurance ✅ Career growth opportunities with senior-level mentorship and exposure to high-impact projects. ✅ Be part of proptech’s fastest-growing firms, accelerating visibility and shape the sustainability evolution of built environments.
Why Join EPX?
At EPX, values drive everything we do:
- We are Customer-Obsessed – delivering unprecedented value with clarity.
- Innovative by Nature – every idea embraced, elevated, and experimented upon.
- Trusting & Trusted – sound, effective stakeholder communication fosters engagement.
- Always Better – committed to excellence, excellence fueling more excellence. 🚀
View opportunities and see how your skills can make a difference: EPX – Energy Efficiency & Cost Reduction for Buildings
Ready to drive sustainability and results?
Apply Now
Submit your CV to join a forward-thinking, global team shaping the future of energy management. Let’s create a sustainable legacy today. 🌍
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