BSI
Operations Support Manager
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Job Title: Operations Support Manager
Location: Loughborough, UK
The Operations Support Manager will oversee the day-to-day management and delivery of activities carried out by the Operations Support teams within the Loughborough Laboratories. This facility specializes in testing consumer products within the construction, life protection and digital & connected industries. The role entails managing a variety of teams located on site and will report into the Head of Operations Support.
Responsibilities:
- Maintenance: Ensuring all maintenance and inspection activities adhere to the CMMS schedule and compliance action plan. Minimizing downtime, maximizing right-first-time (RFT) outcomes, while considering budget constraints.
- Logistics: Processing samples in accordance with ISO 17025 accreditation, optimizing throughput and revenue opportunities.
- Leadership: Providing leadership to the team through an engagement framework, conducting regular one-to-one sessions to address issues related to wellbeing, workload, objectives, and professional development.
- Strategic Planning: Contribute to the formulation of strategic plans for Operations Support Team, aligning them with the overall objectives of the organization and the Product Certification business stream.
- Performance Monitoring: Develop and implement performance metrics to evaluate team performance.
- Quality Assurance: Uphold rigorous quality standards, implementing processes to review and approve project outputs before final delivery.
- Continuous Improvement: Drive continuous improvement initiatives, identifying opportunities for increased efficiency, effectiveness, and innovation.
- Travel Requirements: Occasional travel to other BSI sites, suppliers, or clients will be required on a semi-regular basis.
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To be successful in the role you will have:
- Experience in operational delivery encompassing maintenance, logistics, HSE, and administration functions ideally from a manufacturing environment.
- Previous experience in maintenance engineering and an electrical engineering background.
- Strong people management capabilities to handle a variety of day-to-day employee issues, as well as the ability to coach and facilitate employee development.
- Proficiency in budget management.
- Advanced proficiency in Microsoft Office.
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, income protection, paid maternity leave, paid paternity leave, parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
The guide salary for this position can range from £42,400 - £53,000 basic plus 5% bonus annually; actual compensation is based on various factors, including but not limited to, the candidate’s competencies, level of experience, education, location, divisional budget and internal peer compensation comparisons.
About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
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Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
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At BSI, we exist to have a positive impact. Our people influence international thinking and action on important issues. Their work builds trust in businesses and communities and enhances lives. Now we’re looking for passionate people to help us take on society’s biggest challenges.
You’ll partner with key stakeholders to accelerate progress towards a better society and a sustainable world. Together, we’ll create solutions to global challenges like the climate crisis and how AI will be used. You’ll do rewarding, purpose-led work that impacts people’s health, safety and wellbeing.
Your integrity will earn the trust of our stakeholders as we raise awareness of the difference we make to people around the world.
You’ll have the opportunity to work across a wide range of industries across the globe.
Are you looking to grow your career in an organization that supports your development and performance? You can be your best self, do your best work and make a difference here, because life at BSI is #NotYourStandardCareer.
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