Wilson James
Operations Support Manager
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Security Operations Support Manager
Permanent
Location: London
Hours: Full time, 40 hours a week, Monday - Friday
Pay: £45,000 pa
The London Museum is one of the UK's leading cultural institutions, home to collections of global importance and visited by millions each year. Behind the scenes, a highly professional security operation ensures the safety of people, protection of priceless artefacts, and delivery of an exceptional visitor experience.
We are now seeking a highly organised and driven Operations Support Manager to play a pivotal role in supporting the successful delivery of this high-profile contract. This is a senior leadership position at the heart of the operation - bringing together workforce planning, compliance, finance, and governance to ensure everything runs seamlessly.
This is a unique opportunity for someone who thrives on complexity, precision, and impact, and who wants to contribute to the success of a world-renowned institution.
This is more than an operational support role - it's a critical leadership position at the centre of a prestigious, high-performing contract. You'll be instrumental in ensuring the smooth, compliant, and efficient running of the security operation while supporting a team that protects one of the UK's most important cultural assets.
If you are highly organised, commercially aware, and ready to take ownership in a fast-paced and meaningful environment, we want to hear from you.
About The Role
You will:
- Lead all workforce scheduling and planning activities, ensuring optimal staffing levels at all times
- Manage rotas, absence, leave, vacancies, and contingency planning to maintain operational resilience
- Oversee recruitment processes, onboarding, vetting, and workforce administration activities
- Drive and manage contract compliance, ensuring alignment with policies, SOPs, and regulatory standards
- Support payroll, invoicing, and financial administration, ensuring accuracy and commercial control
- Maintain and monitor compliance records, audit documentation, and corrective action tracking
- Coordinate and monitor training programmes, ensuring all staff meet mandatory requirements
- Manage uniform, equipment, and asset processes, ensuring availability, accuracy, and cost control
- Produce detailed reports, KPIs, and management information to support decision-making and performance
- Act as a central coordination hub, liaising with internal departments, stakeholders, and operational teams
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Why Join Us?
- Annual leave entitlement of 5.6 weeks
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
- Access to an Online GP for you and your dependents.
- Financial support
- Discounts on hundreds of retail sites
- Progression opportunities – many of our team go on to senior and site management roles
- A welcoming, respectful team culture
- Uniform and full induction provided
- Cycle to Work scheme
What We Are Looking For
- Proven experience in compliance, administration, scheduling, finance, or contract support roles
- Strong background in workforce planning, rota management, and resource allocation
- Experience managing payroll, invoicing, and financial processes within a contract environment
- Excellent knowledge of compliance, audit processes, and regulatory requirements
- Advanced Microsoft Office skills, particularly Excel, with strong analytical capability
- Exceptional organisational skills with the ability to manage multiple priorities and deadlines
- Strong written and verbal communication skills across all levels of an organisation
- High level of attention to detail, accuracy, and ability to manage confidential information
- Understanding of employment legislation, workforce management, and SIA compliance requirements
- Proactive, solutions-focused mindset with a commitment to continuous improvement
Desirable (but Not Essential)
- Experience within a museum, cultural, or visitor attraction environment
- Knowledge of ISO, NSI, or industry quality standards
- Experience supporting large-scale contracts or mobilisation activity
- Health & Safety knowledge or qualifications
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Interested? Apply now and secure your future with us!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.
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Location
London Museum, Smithfield, London EC1A
Smithfield, London, UK, England, EC1A
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