Parking Network B.V.
Operations Support Manager (Barnet, UK)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
The Role
Operations Support Manager
Barnet | £37,000 per annum | 42.5 hrs per week
Looking to make a visible impact in your community?
We’re looking for an experienced and community-focused Operations Support Manager to play a central role in supporting the delivery of our parking enforcement operations across Barnet.
This is a fast-paced, hands-on role focused on driving operational excellence, ensuring contractual compliance, and supporting our frontline teams to deliver safer neighbourhoods.
As Operations Support Manager, you’ll be supporting the Assistant Contract Manager in ensuring KPIs, service levels and contractual requirements are consistently achieved. You’ll act as a vital link between on-street enforcement, office functions and client stakeholders and use insight, data and strong leadership to consistently improve performance.
What Makes This Role Stand Out?
This role is ideal for someone who thrives on problem-solving, accountability and continuous improvement.
You’ll combine strong operational oversight with a neighbourhood-focused mindset, building effective local relationships to help create safer neighbourhoods. You’ll lead and develop Supervisors, monitor enforcement activity and performance trends, and proactively implement improvements to ensure service delivery.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Be Doing
Supporting the Assistant Contract Manager in the smooth and compliant delivery of the contract Leading, motivating and developing a team of Supervisors Managing employee relations, performance, absence and disciplinary processes Monitoring KPIs and service delivery standards, identifying trends and implementing remedial action Producing performance reports and analysing operational data to drive improvement Managing deployment of resources to ensure contractual coverage and effectiveness Monitoring budgets and controlling operational spend (payroll, uniform, supplies, etc.) Ensuring health & safety and quality standards are maintained in line with contractual and ISO requirements Identifying opportunities for service improvement and business development within the contract Working closely with residents, local businesses, councillors and the Metropolitan Police to support safer neighbourhood initiatives
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Ready to lead from the front and drive operational excellence?
What We’re Looking For
Minimum 12 months’ recent management experience at Team Manager level (or equivalent) managing Supervisors or similar roles Strong people-management skills Experience handling performance management and disciplinary processes Proven experience monitoring KPIs and producing reports Ability to collect, interpret and analyse data to inform decision-making Confident communicator with experience presenting to management level Experience in a client-facing environment Good working knowledge of MS Office Full, clean UK driving licence
Why Join Us?
A leadership role with real community impact Opportunity to influence performance, culture and service delivery Supportive management team with development opportunities Competitive salary and flexible working approach
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating environment where successes are shared, development is encouraged, and excellence is recognised.
Apply for this job
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills