Aquis Exchange
Operations Support Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Operations Support Manager
Support Manager
Internal Job Level: Associate
Type of Employment: Permanent
Location: London/Paris
Aquis operates a hybrid working environment in London (minimum 3 office days/week) and Paris. Shift rota covers 07:00–18:00, with possible evening/weekend work.
Salary: Discuss with hiring manager
Reports To: Head of Operations
Job Overview
As Support Manager, you’ll manage the Aquis and Aquis client exchange platforms, acting as the primary operational support contact for maintenance and high-availability during market hours. This hands-on leadership role blends technical expertise with team mentorship, ensuring seamless service delivery across fast-moving equity and derivatives markets.
The business is expanding, and the list of supported platforms may grow. Your work will include:
- Leading a dynamic 1st-line support team with a focus on technical precision and collaboration.
- Daily troubleshooting, knowledge-base maintenance, and cross-departmental coordination (Compliance, Surveillance, Infrastructure, Sales).
- Reviewing releases, documenting incidents, and refining operational processes.
- Stakeholder engagement to align technical decisions with business objectives.
Key Responsibilities
Platform Management & Maintenance
- Oversee day-to-day operation and maintenance of Aquis platforms in partnership with the broader Exchange Operations Team.
- Implement and deploy changes to support platform stability, performance, and scalability.
Team Leadership
- Mentor a small support team, fostering ownership, accountability, and continuous improvement.
- Provide 1st-line technical support, triaging issues and escalating where necessary.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Technical Support & Incident Resolution
- Respond to support queries with high-calibre customer service, resolving basic issues and guiding complex escalations.
- Conduct troubleshooting across applications, networks, and infrastructure layers.
- Maintain security reference data and leverage analytics (e.g., SQL queries) to support diagnostics.
Process & Compliance
- Collaboration with compliance, legal, and infrastructure teams to ensure regulatory adherence.
- Compile outage reports and assess root causes for production incidents.
- Streamline processes via end-to-end workflow improvement and tool enhancements.
Knowledge & Continuous Improvement
- Curate and update technical documentation and FAQs.
- Participate in release review meetings and capture development requirements for future iterations.
Experience & Qualifications
Essential: demystify technical concepts
- Degree/applicable professional certification or 5+ years of evidenced industry experience.
- Strong Microsoft Excel & Office Suite proficiency.
- Technical/administrative support experience to develop expertise in troubleshooting.
- FIX Protocol familiarity, as well as hands-on Linux-based system administration.
- Version control (e.g., GIT) exposure.
- SQL querying and relational database grasp.
- UK/EU equity & derivatives markets understanding (order types, trading workflows, compliance).
- Team leadership qualifications or equivalent contribution.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Generous Bonus Factor: scripting ventures
- Optional edge: Prior scripting (Bash, Python), monitoring tools (Grafana), or networking basics (TCP/UDP, IP), especially within a financial context.
Key Personal Attributes
- Clear communicator (cross-disciplinary sales to coding).
- Precise, self-driven, and tenacious under pressure.
- Collaborative team player with a well-established problem-solving methodology.
Why Aquis?
We’re Europe’s challenger exchange, driven by 2020s requirements:
- Technology-first, delivering licensed innovation (matching engine, surveillance) alongside traditional exchanges.
- Equity listings: AQSE Growth Market (Growth-stage ‘Access’ VS. established capital ‘Apex’ segments) plus a regulated trading venue.
- Subscription-based tiered pricing (critical for cost-sensitive market participants).
- Global connectivity via the SIX Group (regulatory oversight: UK FCA; France’s ACPR & AMF; Swiss EBA).
Aquis Pipeline: 4 Divisions
- Markets – Lit/dark book operations, multinationals.
- Technologies – Productised exchange infrastructure for the world.
- Stock Exchange (AQSE) – Regulated listings (27 EU markets + Switzerland).
- Data – Non-member market participants’ raw/core execution data sales.
Cultural DNA: Win as One → Disrupt Positively → Find Joy → Act with Honour.
We invest in ideas, responsibility, and skill-distribution at all levels. Equal-opportunities employer.
Equal opportunities at Aquis Exchange. Applicants will be considered without bias.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location