North Northamptonshire Council
Operations Support Officer
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About The Role
The Adult Learning Service (ALS) is recruiting an ALS Operations Support Officer to support the delivery of its Adult Skills Fund (ASF). The purpose of the adult skills fund (ASF) is to support adult learners in non-devolved areas to gain skills. These skills will lead them to meaningful, sustained, and relevant employment, or enable them to progress to further learning which will deliver that outcome. It places a strong priority on supporting young people who are aged 19+ and not in education, employment or training (NEET). This includes those at risk of becoming NEET, by equipping them with the skills they need to progress into further learning or sustainable employment.
This role will focus on quality assurance and administrative support for subcontracted provision, ensuring that all delivery partners meet required standards for compliance, data accuracy, and performance. The postholder will coordinate processes such as scheduling meetings, reporting, and documentation, while supporting quality monitoring, audit activity, and performance tracking across subcontractors.
What will you be doing?
- Carry out a wide range of administrative processes and procedures relevant to the allocated area of work. This could include, but is not limited to, providing advice and guidance to customers, booking venues, booking exams, processing enrolments, processing refunds, processing purchase orders, administering learner and staff DBS checks, managing external and internal communication, cross-service printing, and data inputting.
- To work with a range of systems and processes relevant to the area of work, specifically TERMs, to provide a responsive service to internal and external customers. To ensure information is provided in a timely manner to relevant team members to monitor performance.
- The post holder will work flexibly across the service to provide support and cover commensurate with the scale of the role where required within any area of the service.
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About You
Working closely with internal teams and external providers, you will play a vital role in maintaining robust systems, supporting continuous improvement, and ensuring high-quality outcomes for learners across the programme.
Our benefits
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
- We Offer a Vibrant Working Environment With
- A competitive salary
- A pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
- Lots of opportunities to develop your skills, knowledge, and potential in a large unitary council.
- Generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days.
- Hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
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About Us
Our Values and Behaviours
Our Values Define Who We Are And How We Operate, By Forming The Foundation For How We Interact With Our Customers, Colleagues And Provide Our Services. They Are Also At The Forefront Of Our Decision Making And Delivery And Are
- Customer-focused
- Respectful
- Efficient
- Supportive
- Trustworthy
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
Disability Confident Employer
We are proud to be a recognised Disability Confident Employer and is committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Our Employment and Disability Service provides bespoke support to individuals facing barriers to employment, helping them work towards their goals to start, stay and succeed in employment. For further information please click here The Employment and Disability Service (EADS) | North Northamptonshire Council
Armed Forces Community
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
Further information can be found at Jobs and careers | North Northamptonshire Council
Attached documents
- ALS Operations and Support Officer -June 2026.pdf
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