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Operations Support Officer
Join Svitzer – A Leader in Maritime Excellence
Are you ready to embark on an exciting career with a global leader in the maritime industry? At Svitzer, we pride ourselves on being a dynamic, market-leading organization with a commitment to innovation, excellence, and safety.
What We Offer
At Svitzer, we believe in empowering our people to achieve their full potential. As part of our team, you’ll enjoy:
- Career Growth: A unique opportunity to develop your career within the world’s leading towage provider.
- Dynamic Environment: Work alongside a team of experts dedicated to innovation and operational excellence.
We are recruiting an operations planner to join our team based in Immingham. This position is offered on a 12-month fixed-term contract.
You will be responsible for providing a high standard of operational support in order to deliver efficient services to our customers. You will be key in establishing and maintaining good client relations and managing both internal and external stakeholders. This role will be part of the Operations Planning Team, which is based in our Immingham office, which covers all our UK towage operations. You will work to an agreed rota system to ensure we provide a 24-hour coverage for operations (this will include day and night shifts). Occasional overtime may be required.
Your main tasks will be to:
- Manage bookings and changes for towage operations coordinated through the Centre and ensure information is recorded and passed in a timely manner to the relevant employees.
- Maintain excellent relationships with our clients and other organizational stakeholders.
- Accurately enter all necessary data and information into our booking, scheduling, and invoicing systems.
- Organize the scheduling and logistics of crew and Tugs in order to ensure the most efficient use of assets to deliver optimum service.
- Work closely with the technical department to ensure that Tugs are available for scheduled maintenance as and when required.
- Prepare and maintain operational plans and identify potential commercial opportunities.
- Liaise with the crewing department to maintain operational availability and ensure compliance with relevant working time legislation.
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Required/Preferred/Desirable Skills
- Knowledge and experience of logistic planning (preferred)
- Ability to process and record information accurately (required)
- Ability to absorb information, prioritize activities, and make appropriate decisions (required)
- Confidence in dealing with clients and external agencies (desirable)
- Proficient in IT systems (required)
Benefits
- Competitive salary package
- Private Medical Insurance
- Private Dental Insurance
- Pension
- Company Sick Pay
- Bonus
- Annual Salary Reviews
Building a Diverse Workplace
In Svitzer, we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high-performing teams.
Don’t meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don’t meet every single qualification. At Svitzer, we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you!
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How to Apply
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Svitzer is a people company. Offering uninterrupted marine solutions requires not only the best equipment but also the best people. Our ambition is to attract and continuously develop the industry’s best craftsmen. Both at sea and on land - worldwide, wherever our customers do business. We are driven by skilled, professional, and dedicated people, and we work together as one company to provide safe, reliable, and efficient services to our customers. We support and develop our people’s skills and capabilities and we care for the development of both teams and individuals. To best serve our customers, we strive to ensure the right people and the best teams for the job, every time, and we believe diversity is a strength.
Building a Diverse Workplace
In Svitzer, we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high-performing teams.
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