UPS
Operations Team Leader
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Operations Team Leader
Shift Manager (Monday to Friday, 1300-2130)
Location: Polar Speed Distribution Ltd, Unit 10 The Hub, Nobel Way, Birmingham, B6 7EU Hours: 40 hours per week
Envision innovative possibilities and experience our rewarding culture at a Fortune Global 500 organization when you join UPS (United Parcel Service). At UPS, we empower talented teams to help you grow—leading teams, driving results, and shaping the future of logistics.
About the Role
This permanent Shift Manager role ensures the seamless operation of transport and warehouse hub activities within a temperature-controlled environment. Reporting directly to a senior site manager, you'll oversee key functions like vehicle dispatch, site security, temperature monitoring, and staff management—pledging UPS's commitment to quality, safety, and operational excellence.
Key Responsibilities
Site Operations & Compliance
- Maintain smooth hub functioning—managing transport, warehouse logistics, and sortation efficiency.
- Oversee site security and ensure compliance with health, safety, and operational protocols.
- Monitor temperature-controlled areas (storage, processes, and equipment) to comply with regulatory parameters.
- Liaise with hubs and depots to optimise network performance and mitigate transport disruptions.
- Coordinate with trunk and HGV routes—monitoring departures, delays, and mitigation actions.
- Oversee vehicle and driver compliance, including log records, operator licences, and load security.
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Staff & Resource Management
- Handle agency driver coordination, training, and audit compliance to ensure proper temperature management knowledge.
- Manage staff absence, holidays, and resource allocation—ensuring a well-functioning team.
- Conduct return-to-work interviews, accident investigations, disciplinaries, and disciplinary action where required.
Operational Excellence & Problem-Solving
- Implement process improvements to reduce errors in warehouse loading/unloading, scanning, waxing, and quarantine/relabelling.
- Address non-conformances (Damaged Product, security breaches, etc.), completing required forms (NCRs, damage inspection reports).
- Resolve transport/communication delays with urgency to protect network tempo.
- Host daily debriefings to highlight challenges, risks, and lessons learned.
Executive & Senior Liaison
- Deputy to Senior Site Manager on operational decisions, delivering clear reports/issues and recommended solutions.
- No limit: Oversee or undertake any balancing activity (third routing, process revisions, audit gaps) as needed.
Requirements
- Proven warehouse operations management experience atShift Manager or senior role level.
- Strong grasp of temperature-controlled logistics (pharma, fresh foods, or cold-chain experience beneficial).
- Knowledge of relevant UK legislation (H&S, FMD, non-conformance management) and workplace conflict resolution.
- Experience with TMS (Transportation Management Systems) assets or similar systems preferred.
- Ability to maintain clear and accurate communication with senior teams in tempos or under pressure.
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Why Join UPS?
Culture & Growth
- Lead with precision, purpose and passion—we recognise when you elevate your own performance and that of those around you.
- Connect with 500,000+ employees globally who are frontrunners in logistics innovation.
Commitments to Fairness & Sustainability
- A workplace without discrimination, harassment, or retaliation.
- Partner in building safer, sustainable communities through proven environmental programmes.
How to Apply
Select your preferred language from the link at the top right of this page, then delve deeper into our opportunities at UPS (United Parcel Service). Integrating 場所感 and passion for logistics, we’re constructing the future together—patrolling every route, building every team, innovating every day. Join UPS—United Payload to a Five-Fortune Future.
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