Superdrug
Operations Team Leader - PM Shift
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Operations Team Leader
Location: Savers Stead House DC, Darlington Hours: Monday to Friday, 2:00 pm–10:00 pm (with flexibility for other shift patterns) Hours per Week: 40 Salary: £34,121.88
About the Role
An exciting opportunity has arisen to join the superior Superdrug Supply Chain, working within one of three busy Distribution Centres as a Team Leader.
This position is based at Stead House Distribution Centre (SHDC). While hours are primarily as stated, flexibility across all shift patterns may be required.
Why Superdrug?
With over 850 stores under their portfolio, Superdrug aims to deliver the best service—ensuring the right product, in the right place at the right time, while offering unbeatable value. This is achieved through a skilled and committed Supply Chain Team.
The Responsibilities
As a Team Leader, you will support the Shift Managers with the daily management and coordination of site operations, leading a team within a designated area of the distribution centre.
At SHDC, daily stock supporting approximately 200 Savers stores means this role operates in a fast-paced environment, requiring a focus on meeting and exceeding set standards.
Central to the position is the ethos of "One Team"—maximising efficiencies, driving growth and innovation, and ensuring safe working practices to deliver a customer-focused Supply Chain.
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Key Responsibilities
- People Management: Take ownership of staff issues within your area, ensuring a fair and consistent approach to company processes, policies, and procedures.
- Team Leadership: Motivate, coach, and develop teams, facilitating training and development to optimise performance.
- KPI Accountability: Ensure accountability for nominated Key Performance Indicators (KPIs), reporting progress regularly to the Shift Manager.
- Process Improvement: Continuously review and enhance specified processes to increase efficiencies, cooperating with the management team for improvements.
- Health & Safety: Collaborate with the Health & Safety team to develop and update safe systems of work and risk assessments; communicate changes effectively.
- Shift Handover: Facilitate seamless shift handovers for incoming teams.
- Communication & Updates: Maintain regular updates with the Shift Manager, identifying and resolving issues promptly.
- Culture & Leadership: Model the company’s core values and be an advocate for superior health and safety standards.
- Support & Representation: Assist the Shift Manager with projects, reports, and ad hoc tasks; deputise as necessary when required, and lead team briefings when needed.
Key Skills & Attributes
- Collaboration: Work effectively with Team Leaders, Shift Managers, and colleagues to drive business success.
- Planning Expertise: Strong planning and project management skills.
- Analytical & Technical: Excellent analytical and IT skills.
- Distribution Experience: Proven management experience in a Distribution or equivalent environment preferred.
- Communication & Engagement: Clear and engaging interpersonal and team management abilities.
- Cost & Efficiency Management: Good grasp of cost reports, operational efficiencies, and cost control.
- Warehouse Management Systems Knowledge: Solid working knowledge of WMS applications.
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What’s In It For You
- 33 days of holiday (haying to 38 days with length of service) including bank holidays.
- 2 staff discount codes (one for yourself, one for a colleague, family member, or friend).
- 30% discount on Superdrug Own Brand products, in-store and online.
- Company pension and bonus.
- Wagestream—a financial app allowing early access to earned wages.
- Innovative Retail Group: Partnered with Savers, The Perfume Shop, and Three UK.
- A leading retail group under A.S. Watson, the world’s largest international health and beauty retailer with 15,700+ stores in 25+ markets.
- Unparalleled Learning & Development opportunities, helping you grow with the company.
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