Marks and Spencer
Operations Team Manager - Wk 1 & Wk 2 Days
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Operations Team Managers - Inbound & Auto Chambers
Location: Castle Donington, UK
About the Role
Our fast, flexible, and ever-evolving Castle Donington Distribution Centre is dedicated to supporting the growth of our online business through enhanced efficiency and higher customer order volumes. We now seek experienced individuals to take charge and relish responsibility in our Operations Team Manager roles across Week 1 and Week 2.
Summary
As operations grow to handle increasing volumes of customer orders, we are expanding our team. Are you someone who loves taking ownership and leading?
We have two fantastic opportunities for Operations Team Managers to join our Inbound & Auto Chamber Teams. Working across a two-week rota, your role will involve managing a team to ensure seamless distribution of products to our customers while fostering a safe and collaborative work environment.
The Two-Week Rota Pattern
Our dayshift patterns rotate as follows:
- Sunday: Off
- Monday - Thursday: Week 1: In / Week 2: Off
- Friday & Saturday: Week 1: In / Week 2: Off
- Friday & Saturday: Alternately: Week 2: In / Week 1: Off
Start times typically include 30 minutes preparation, averaging 40.25 hours per 2 weeks. Shift times generally run from approximately 5:30 AM to 6:00 PM (with slight variations based on area).
Application Process
Your application will require uploading a CV for consideration. Candidates who advance through will undertake a short online video interview. Successful candidates will progress to a face-to-face assessment on-site.
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What You’ll Do
As an Operations Team Manager, your key responsibilities will include:
Core Accountabilities
- Managing people-related matters (including wellbeing, absence, talent, and performance management), ensuring compliance with company policies.
- Cultivating colleague engagement to foster a culture of empowerment and support.
- Continuously refining operational processes to enhance productivity.
- Guiding Shift Managers in planning, managing, and adjusting staffing to align with productivity requirements and trade targets.
- Championing a culture of health and safety by setting a positive example and following established processes.
- Encouraging cross-functional collaboration to meet site objectives, setting high standards for internal and external customers.
Who You Are
We’re seeking proactive and results-driven individuals with:
- Team leadership experience alongside clear and consistent communication.
- Data-driven decision-making skills to achieve commercially effective outcomes.
- A fast-paced, fast-adapting mindset and proactive approach to problem-solving.
- An understanding of external and internal customer expectations regarding quality, service, accuracy, and performance.
- Flexibility to adjust to shifting priorities and dynamic processes.
Benefits & Rewards
Joining M&S offers more than just employment—it’s an opportunity to contribute to an iconic brand, driving meaningful impact on millions of customers.
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Key Benefits Include:
- 20% discount on all M&S products as well as selected third-party brands for you and a household member after successful probation.
- Competitive holiday allowance, with the option to buy extra days.
- Bonus schemes aligned with individual and company performance.
- Robust pensions & life assurance, supporting long-term financial planning.
- Personalized training and induction to support your success from day one.
- Exclusive savings through the M&S Choices portal along with other exclusive benefits.
- Market-leading family policies, including absence related to parental leaves.
- 24/7 unwavering wellbeing support, including access to GP services and mental health professionals.
- One paid volunteer day per year to dedicate to a cause you care about.
Why M&S?
Our Commitment to Inclusivity & Innovation
At Marks & Spencer, we strive to be bold, kind, and innovative—redefining retail to serve our customers and a more conscious future. We value diversity, empowerment, and collaboration, crafting an inclusive workplace where everyone belongs and thrives.
If you need reasonable adjustments to ensure a fair recruitment process, we encourage you to specify during your application. You are everyone is welcome here—your journey is part of our story, too.
Ready to apply? Your excellent career move starts here—apply now.
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