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Purpose of the Job
To play a crucial role in ensuring the smooth execution of courier import operations. With a focus on compliance, customer service, and shipment tracking, this role supports the efficiency and reliability of our express services based in Poyle (Slough).
Shift Pattern
- Monday – 05.00 am to 01.30 pm
- Tuesday – Day off
- Wednesday - Day off
- Thursday - 05.00 am to 01.30 pm
- Friday - 05.00 am to 01.30 pm
- Saturday - 05.00 am to 01.30 pm
- Sunday - 05.00 am to 01.30 pm
Please note: Sponsorship is not available for this role.
Job Description
- Compliance with the clearance of courier imports
- Handle customer calls and deal with customer queries
- Track and Trace of inbound shipments
- Freedom shipments
- Resolve Station problem queues
- Clear outstanding shipments
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Job Requirements - Experience and Education
- Have an understanding of import clearances
- Has an understanding of customer services
- Proficiency in Descartes E-Customs and CNS required
- Proficiency in Excel and Word
- An understanding of geographical locations
Leadership Behaviors
- Building Outstanding Teams
- Collaborate & break silos
- Execution & Accountability
- External focus
- Growth mindset
- Inclusion
- Innovation
- Setting a clear direction
- Simplification
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Skills
- Administrative Skills
- Attention To Details
- Flexibility And Adaptability
- Safety And Quality Awareness
- Time Management
We Offer:
Aramex Benefits Package:
- Life Assurance (available after 6 months of service) – 4x salary
- Free Flu Jab and Eye Care Voucher
- Occupational Health Services
- Monthly Employee Recognition Program
- Regular Social Activities
- Discretionary Bonus Scheme
- 25 Days Annual Leave, plus 8 Bank Holidays
- Special Shipping Rates
- Pension
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