Thirty Eight Degrees Ltd
Operations & Technical Manager – Digital Shower & Bathroom Solutions
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Technical Support & Warehouse Coordinator – thirtyeight Degrees (TED)
About Us
Thirty Eight Degrees Limited (TED) is a growing bathroom technology company specialising in digital shower solutions. We pride ourselves on great products, practical technical support, and looking after our customers long after they’ve made a purchase.
We’re looking for someone who enjoys variety. This is a hands-on role where no two days are the same. You’ll be involved in everything from running the warehouse and managing stock to helping customers solve technical problems, testing products, and supporting our growing retrofit shower business.
If you're practical, organised, technically minded, and enjoy helping people, we’d love to hear from you.
What You’ll Be Doing
Technical Support & Aftercare (Key part of the role)
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Assist customers, installers, and merchants with technical questions, fault finding, and aftercare support over phone, email, and WhatsApp.
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Test new products and product samples.
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Help create technical guides and simple training videos.
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Support customers from first enquiry through to aftercare.
Some plumbing knowledge or experience would be advantageous—especially for discussions on installations—but it’s not essential if you’re technically minded and eager to learn.
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Warehouse & Stock Management
You’ll ensure our warehouse runs smoothly by:
- Managing stock levels and inventory.
- Picking, packing, and processing customer orders.
- Booking in deliveries and organising shipments.
- Collaborating with suppliers and couriers.
- Keeping the warehouse organised and efficient.
- Using Sage 50 to manage orders, stock, and purchasing.
Retrofit Sales Support
A growing part of our business involves helping customers replace obsolete digital shower systems without retiling bathrooms. In this role, you’ll:
- Speak with customers about their existing shower setups.
- Recommend suitable replacement products.
- Process orders from enquiry to delivery.
- Provide ongoing technical support post-installation.
General Business Support
As a small, growing business, teamwork is key. Depending on your skills and interests, you may also:
- Help maintain our website.
- Create product and technical content.
- Produce simple YouTube demo videos.
- Update price lists.
- Identify efficiencies to improve customer support and operations.
About You
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We’re looking for someone who is practical, organised, and enjoys solving problems.
Ideally, you’ll have:
- Experience in warehouse or stock management.
- Strong technical/mechanical problem-solving skills.
- Excellent communication and a friendly customer-focused approach.
- Knowledge of Sage 50 (or similar stock management software).
- Good computer skills.
- Ability to work independently and manage your own workload.
A plus would be:
- Plumbing, bathroom industry, or heating/plumbing product experience.
- Experience in digital showers or bathroom technology.
- Background creating technical videos or guides.
What We Offer
- Competitive salary based on experience.
- Flexible working hours.
- A varied, hands-on role where you’ll make a real impact.
- Growth with a successful and expanding business.
- A friendly, supportive team.
- On-the-job training in our products and systems.
Interested?
If this aligns with what you’re looking for, we’d love to hear from you. Send your CV, along with a message about yourself and why you’re interested, to sales@teddigital.co.uk.
Closing date: 20th July 2026. No agencies, please.
Job Type/Hours: Negotiable.
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