CDO also monitor live streams and channels, responding to broadcast alarms, raising and resolving incident tickets, and liaising with production teams to support issue resolution. Provide in hours and out of hours monitoring for Silver and iB3 services, manage content delivery and schedules within Evertz.io, and ensure accurate logging and closure of all incidents.

Your Key Responsibilities And Impact

• Monitor and manage content delivery workflows, ensuring programmes and access services are validated, published and available to audiences on time.
• Troubleshoot operational issues across broadcast and digital platforms, resolving incidents where possible and escalating complex problems appropriately.
• Act as a key point of contact for production, scheduling and operational teams, providing timely support and guidance on content delivery and publication.
• Maintain high standards of quality control by checking content, tracking workflow progress and ensuring adherence to agreed processes and best practice.
• Support live and reactive broadcasting operations, responding quickly to changing priorities, transmission-critical issues and editorial requirements.
• Identify trends, anomalies and opportunities for improvement, contributing to the development of operational processes, documentation and workflows.
• Accurately log, prioritise and track incidents, collaborating with colleagues and stakeholders to ensure reliable services for internal teams and audiences.

Essential Criteria

YOUR SKILLS AND EXPERIENCE

• Good understanding of end-to-end operational workflows; their purpose and typical requirements with a working knowledge of workflow requirements from a technical perspective – how components are inter-reliant and impact the workflow if they experience issues
• Experience of overcoming and anticipating challenges in operational processes, and typical actions to fix
• A high degree of computer literacy combined with effective administrative skills with a flexible approach to a wide range of duties.
• Experience in a pressured operational, support or customer-facing role, preferably in supporting live services with tight deadlines.

Desired But Not Required

• Able to spot indicators which suggest an issue within a workflow, whether through proactive monitoring or responding to an unexpected variation
• Appreciation of support structures, and the principles of escalation in cases where a fix is required but cannot be performed
• Ability to work autonomously, handling most queries and problems without additional team support

If you can bring some of these skills and experience, along with transferable strengths, we’d love to hear from you and encourage you to apply.

Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

For any general queries, please contact: bbchr@bbc.co.uk

We are unable to accept applications via CV and only applications made online will be considered. Please click on the APPLY NOW button to proceed with your application.

Redeployment

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.