Therapy Dogs Nationwide
Operations & Volunteer Support Consultant
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Therapy Dogs Nationwide
Therapy Dogs Nationwide is a UK charity bringing comfort, connection, and wellbeing to people of all ages through dog-assisted visits. Our volunteers and their dogs visit hospitals, schools, care homes, prisons, and community settings, offering moments of joy, calm, and companionship where they’re needed most.
We’re looking for an independent consultant to support our operational activity and volunteer community during a period of organizational transition. If you’re calm, organized, people-centred, and passionate about enabling volunteers to thrive, this role will suit you beautifully.
About the Role
As our Operations & Volunteer Support Consultant, you’ll provide flexible, specialist support across day-to-day operations, volunteer queries, communications, and governance. You’ll help ensure volunteers receive clear, timely guidance and that trustees have the information they need to make confident decisions.
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This is an outside IR35 consultancy engagement, delivered remotely across Monday–Friday (no weekend work). Estimated delivery time is 10–20 hours per week, with flexibility in how you structure your working pattern.
What You’ll Deliver
- Support volunteers and regional teams with registrations, renewals, assessments, and safeguarding queries
- Triage operational questions and direct them to the right trustee or specialist
- Maintain and update operational documentation and process guidance
- Draft warm, clear communications and volunteer updates
- Compile and distribute newsletters and other charity communications
- Handle incoming phone calls with calm, helpful first-line support
- Provide ad-hoc administrative support where needed
- Identify opportunities to improve volunteer experience
- Uphold governance, safeguarding, and professional boundaries in all interactions
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What You Bring
- Experience in operations, administration, or volunteer coordination
- Experience in HubSpot or a willingness to learn
- Excellent written and verbal communication skills
- Confidence handling phone calls and supporting volunteers
- Strong organization, task-tracking, and follow-through
- Ability to work independently and manage your own schedule
- Experience in the charity or volunteer sector (desirable)
- A calm, kind, and reassuring approach—especially during change
Contract Details
- Independent contractor role (outside IR35)
- Remote, UK-based
- Approx. 10–20 hours per week, Monday–Friday
Why Join Us?
You’ll be supporting a charity with a big heart and a nationwide impact. Our volunteers change lives every day, and your work will help make their experience smoother, clearer, and more supported.
Please note: We will not be accepting applications from recruitment agencies.
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