Maskell + Josephson
Optical assistant and eyewear stylist.
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Company Description
Maskell + Josephson is an independent optical practice dedicated to providing high-quality eye care, contact lenses, and spectacles. The team focuses on a top-notch and individualized service, ensuring that each client receives tailored advice and solutions for their visual needs.
In addition to core optical services, the practice offers a comprehensive dry eye service to support long-term eye health, and deals with all types of contact lenses.
Maskell + Josephson combines professional clinical care with a curated selection of eyewear to create an excellent experience for clients. The practice is committed to maintaining high standards in both clinical expertise and customer care.
Role Description
This is a full-time (though part-time roles will be considered for an otherwise perfect candidate), on-site role for an Optical Assistant and Eyewear Stylist based in Altrincham. The role involves welcoming clients, managing appointments, and supporting the optometrists with pre-screening and administrative tasks. Day-to-day responsibilities include:
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- Advising clients on frame styles, lens options, and coatings, ensuring that eyewear choices meet both visual and aesthetic needs.
- Helping with fitting and adjusting spectacles.
- Providing guidance on contact lens care.
- Handling payments, maintaining accurate records.
- Keeping the showroom and testing areas organized.
- Delivering a consistently high level of client care.
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Qualifications
- Strong Interpersonal Skills and a focus on Customer Satisfaction to create a welcoming, supportive client experience.
- Clear and professional Communication abilities to explain eye care, eyewear options, and treatment plans in an accessible way.
- Basic Optometry knowledge or experience in an optical setting to support pre-screening, lens selection, and dry eye services.
- Solid Customer Service skills to manage appointments, handle inquiries, and resolve issues efficiently.
- Relevant experience in an optical practice or retail eyewear environment is highly beneficial.
- Attention to detail and accuracy in handling prescriptions, orders, and client records.
- Comfort with point-of-sale systems and basic computer skills for scheduling and documentation.
- Flexible, team-oriented approach and ability to work on-site full-time in Altrincham.
- Experience with content creation and social media is a big plus.
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