Optical Assistant Apprenticeship - Banbury Specsavers

This gives people of all ages a chance to start an exciting career, while earning a full-time wage.

Requirements

• Enthusiastic about providing great customer service.
• Willingness to pursue a career in optics.
• GCSE Maths (grade 9-4 (A*-C)).
• Ability to travel to the store location on a daily basis.
• Ability to work full-time, 5 out of 7 days, including weekends.

Responsibilities

• Booking customers in for eye tests.
• Pre-screening patients and measuring frames.
• Recommending suitable frames.
• Providing customers with top-notch advice and a warm welcome.
• Ensuring the smooth running of the store by identifying and addressing any issues.
• Delivering customer service aligned with company values.
• Identifying when and who to refer to when supervision is required (e.g., ocular emergencies, screening, dispensing).
• Working within the limits of policies, procedures, and regulated activity (e.g., GDPR, NHS, GOC, Health and Safety).
• Following employer guidelines for presentation and teamwork.
• Identifying and meeting customer needs within the optical environment.
• Communicating with customers and the optical team to maximise understanding.
• Referring customers needing communication support to appropriate services.
• Following health and safety legislation in the optical environment.
• Using optical equipment safely.
• Following procedures for first aid, accident and incident reporting, or evacuations.
• Providing information on the benefits and limitations of different services and extended services.
• Offering non-prescribed products such as contact lens solutions, ophthalmic drops, ready readers, and magnifiers.
• Selecting appointments, recall information, and maintaining accurate records on the employer’s system.
• Reporting and recording ocular emergencies.
• Preparing clinical records for use.
• Completing customer pre-appointment procedures.
• Validating product accuracy using product tolerances.
• Using lens measuring equipment to identify prescriptions and measurements.
• Identifying lens types and remarking lenses where required.
• Interpreting spectacle prescriptions to identify vision correction options.
• Offering suitable lens and frame products based on customer needs and preferences.
• Identifying frame fitting suitability.
• Processing spectacle orders, payments, and arranging collections.
• Identifying and checking visual acuity for near vision spectacles.
• Fitting spectacle frames.
• Adjusting frames using tools correctly.
• Providing advice and guidance on frame fitting, lens care, and after-sales service.
• Identifying product guarantees and warranties.
• Managing customer concerns and complaints in line with employer procedures.
• Using problem-solving techniques to identify complaint causes.
• Communicating with customers to resolve concerns or complaints.
• Following remake and repair procedures.
• Recognizing and resolving customer complaints.
• Participating in training and development activities.
• Participating in appraisals and using self-reflection for development.
• Adapting approach for customers with ocular conditions.
• Conducting screening using screening equipment and recording accurate results.
• Informing patients about screening equipment, processes, and procedures.
• Gaining support from colleagues during screening when required.
• Informing patients about medical conditions that tests can check for.
• Demonstrating contact lens handling and care to patients.
• Following out-of-hours emergency procedures.
• Recognizing a customer’s ability to make an informed decision.
• Informing the customer what a sight test includes and how it is carried out.
• Working independently to plan and manage workload.
• Assessing and mitigating risk in patients' homes.
• Managing own wellbeing and resources.
• Maintaining team communications when working remotely.