Optical Assistant Apprenticeship - Dover Specsavers

This apprenticeship offers a chance to start an exciting career in optics while earning a full-time wage.

Requirements

• GCSE in Maths (grade 9-4 (A*-C))
• Enthusiastic about providing great customer service
• Willingness to pursue a career in optics
• Ability to travel to the store location on a daily basis
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Responsibilities

• Providing top-notch advice and a warm welcome to the store
• Booking customers in for eye tests
• Pre-screening patients
• Measuring frames
• Recommending suitable frames
• Ensuring the smooth running of the store
• Identifying and meeting customer needs within the optical environment
• Communicating with customers and the optical team to maximize understanding
• Referring customers needing communication support to appropriate services
• Following health and safety legislation in the optical environment
• Using optical equipment safely
• Following procedures for first aid, accident, incident reporting, or evacuations
• Providing information on the benefits and limitations of different services and extended services
• Offering non-prescribed products such as contact lens solutions, ophthalmic drops, ready readers, magnifiers, and other accessories
• Selecting appointments, recall information, appointment types, and exemptions on the employer’s system
• Maintaining accurate records
• Reporting and recording ocular emergencies
• Preparing clinical records for use
• Completing customer pre-appointment procedures
• Validating product accuracy using product tolerances
• Identifying prescriptions and lens measurements using lens measuring equipment
• Identifying lens types and remarking lenses where required
• Interpreting spectacle prescriptions to identify vision correction options
• Offering suitable lens products based on customer needs and preferences
• Offering specialised products based on customer needs and preferences
• Offering suitable frames based on customer needs and preferences
• Identifying frame fitting suitability
• Processing spectacle orders, payments, and arranging collections
• Identifying and checking visual acuity for near vision spectacle
• Fitting spectacle frames using questioning, measurements, and tools
• Adjusting frames correctly using tools
• Providing advice and guidance on frame fitting, lens care, and after-sales service
• Identifying guarantees and warranties of optical products
• Adhering to legal requirements for consumers
• Managing customer concerns and/or complaints
• Using problem-solving techniques to identify concern and/or complaint causes
• Communicating with customers to resolve concerns or complaints within the limits of authority
• Following remake and repair procedures
• Recognising and resolving customer complaints
• Participating in training and development activities
• Participating in appraisal, obtaining feedback, and using self-reflection for development
• Adapting approach for customers with ocular conditions
• Conducting screening using screening equipment and recording accurate results
• Informing patients about screening equipment, processes, and procedures
• Gaining support or guidance from colleagues during screening when required
• Informing patients about medical conditions screened for
• Demonstrating contact lens handling and insertion/removal to a patient
• Showing patients how to care for their lenses
• Providing advice and guidance on cleaning of lenses and solution types
• Following out-of-hours emergency procedures
• Recognising a customer’s ability to make an informed decision
• Informing the customer what the sight test includes and how it is carried out
• Working independently to plan and manage workload
• Assessing and mitigating risk in a patient’s home
• Managing own wellbeing and resources
• Maintaining team communications when working remotely