Eye2Eye Optical Centre Birmingham
Optical Assistant
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The Role
As our Optical Assistant, you'll be at the heart of what we do - the friendly, knowledgeable face our patients see from the moment they walk in. This is a hands-on, people-first role, working closely with the team to ensure every patient leaves feeling looked after, informed, and happy with their experience.
Key Responsibilities
- Welcoming patients in person and on the phone, delivering a warm, professional experience from start to finish. Whether a patient is calling to book an appointment, ask a question or collecting their frames, you’ll be there to schedule them, help them and support the team with the day to day operations
- Assisting patients with frame selection, dispensing, styling and fitting, and general optical queries
- Supporting the smooth running of the dispensing process, including taking measurements and processing orders
- Managing patient bookings and keeping the appointment schedule running efficiently
- Maintaining accurate records and adhering to practice standards and procedures
- Supporting stock management, displays, and merchandising to keep the practice looking its best
- Working alongside the store manager and wider team to contribute to a positive, high-performing environment
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About You
- Experience in optical retail is essential (an Optical Assistant qualification or equivalent is desirable)
- You're a people person who genuinely enjoys delivering great customer service
- Confident, calm and professional, even on the busiest of days
- Organised and attentive to detail, with a good understanding of the dispensing process
- A positive, can-do attitude and a genuine passion for eyewear and the community you serve
- Any experience with practice management software is a bonus, but not essential
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What We Offer
- Competitive salary between £27,000 and £30,000, depending on experience
- The opportunity to grow with an established, well-loved independent practice
- Staff eyewear allowance
How to Apply
If you’d like to apply for one of these positions, send us an email with your CV, which position you are applying for (or both if you would like to be considered for either role), and bit about what you’d bring to Eye2Eye
Eye2eyeopticalcentre@gmail.com.
Eye2Eye Optical Centre is an equal opportunities employer.
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