Boots UK
Optical Consultant - Foundation
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Optical Consultant - Foundation
Retail Assistant – Boots Opticians
About the Role
As a Retail Assistant, you’ll be a vital part of our Boots Opticians store team, the first and last person our customers interact with. Your responsibilities include building strong customer relationships through active listening and understanding their needs—as you guide them from their arrival in store, through pre-screening activities for eye-tests, right through to helping them find the perfect eyewear solution.
Working on the shopfloor is never the same twice, ensuring variety in an engaging role. You’ll also have plenty of opportunities to develop your skills through our ‘Step Into Optics’ training programme, combining workshop-based learning with practical on-the-job experience.
Responsibilities
You’ll be involved in:
- Ordering, dispensing, and collecting glasses and contact lenses
- Supporting with eye-tests and pre-screening activities
- Providing aftercare support through repairs and adjustments
- Completing operational and administrative tasks associated with dispensing prescriptions
- Maintaining high standards on the shop floor
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You’ll be based in-store and report directly to the Store Manager.
Requirements
Must Have:
- Passion for customer service
- Eagerness to learn
Nice to Have:
- Previous experience in retail or clinical environments
Benefits
- Discretionary quarterly bonus
- Generous employee discounts available for you and a second person (subject to policy)
- Career development opportunities in both clinical and non-clinical paths
- Enhanced maternity/paternity/adoption leave pay, plus a gift card for parents or adopters
- Flexible benefits including:
- Holiday buying
- Discounted gym membership
- Life assurance
- Activity passes
- Free 24/7 counselling and support via our Employee Assistance Programme (TELUS Health)
Explore our full range of benefits—tailored to suit your needs—at boots.jobs/rewards.
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Why Boots Opticians
We create an inclusive working environment where your full potential can thrive. As an equal opportunity employer, we celebrate diversity and are dedicated to fostering a supportive, positive, and inclusive culture for everyone.
Next Steps
Thank you for exploring our Retail Assistant opportunity—we’d love to hear from you!
If you apply, our team will begin reviewing your application promptly, and we’ll contact you as soon as possible for interviews. Successful candidates will discuss potential flexible working options, including job share or reduced hours.
If additional support is needed during the application or interview process, we’re committed to offering reasonable adjustments to help you perform at your best.
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