MONC
Optical Sales Specialist - Monmouth Street Store
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Company Description
MONC is an eyewear brand dedicated to creating enduring frames that evolve with their wearer over time. The company emphasizes craftsmanship, high-quality materials, and thoughtful design that promote long-term use and connection. MONC values care and attention to detail, ensuring each frame reflects the maker’s skill and the wearer’s individuality. Team members are encouraged to share in this commitment to quality, sustainability, and meaningful customer relationships.
Role Description
The Optical Sales Specialist at the Monmouth Street Store is a full-time, on-site role based in the London Area, United Kingdom. This role involves:
- Welcoming customers
- Understanding their eyewear needs
- Guiding them through frame selection with product knowledge and style advice
- Supporting optical fittings in collaboration with qualified professionals
- Managing sales transactions
- Maintaining visual merchandising standards in the store
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Daily tasks include:
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- Handling customer inquiries
- Ensuring stock is organized and replenished
- Contributing to a positive, inclusive store environment
The role may also involve:
- Supporting in-store events
- Providing feedback on customer preferences
- Helping to train new team members on MONC’s brand values and product range
Qualifications
- Strong Communication skills, including the ability to explain product features clearly and engage with a diverse customer base.
- Proven Customer Service experience, with a focus on building trust, resolving issues promptly, and creating a welcoming in-store experience.
- Retail Sales skills, including product knowledge, upselling, and accurate handling of transactions and point-of-sale systems.
- Organization Skills, such as maintaining orderly displays, managing stock, and keeping the store environment clean and presentable.
- Training experience or the ability to support the onboarding and development of team members.
- Interest in eyewear, fashion, or design, with an eye for aesthetics and attention to detail.
- Ability to stand for extended periods and work flexible hours, including weekends as needed.
- Previous optical retail or luxury retail experience is beneficial but not required.
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